Customer Service Support Technician

**** ****** ******, ********** *******, TEXAS

*****************@*****.*** 773-***-****

TAQUANDA T. MULLINS

OBJECTIVE

Registration Representative with extensive expertise in healthcare administration and patient service, leveraging over 4 years of experience to streamline patient registration and insurance verification processes. Proficient in Microsoft Outlook, Excel, and Word, with a strong understanding of HIPAA compliance and customer service excellence. Committed to enhancing patient experiences through efficient workflow management and collaborative team leadership.

EXPERIENCE

Registration Rep, (OB/GYN) / Lab Support Technician / Community Healthcare System / 12/2021- Present

Verified insurance and collected critical data elements to properly identify and bill patients.

Screened patients before and during admissions processes.

Pulled patient files and verified insurance before patient's appointment.

Scheduling / Canceling appointments for new and existing patients

Trained employee, established efficient workflow, monitored daily productivity.

Support new patient’s referral volume by participating in assessment scheduling activities.

Determine the patient's obligations, collects pre-service payments from the patient, offers payer financial waiver advice to the patient, and manages co-payment collections.

Enter patient billing information, clinical information, insurance policy number, group number, address, and phone number.

Medical couriers are responsible for transportation of medical items among labs, hospitals, clinics & other healthcare facilities.

Oversaw office inventory activities, including ordering & requisitions, stocking & shipping receiving.

Answers phones, assists visitors & outpatients.

Prepared patients for departure by coordinating discharge plans and paperwork.

Food Service Worker, (Assistant Manager) / Preferred Meals / Chicago, IL / 08/2017 – 06/2021

Stores food in designated areas following wrapping, dating, food safety and rotation procedures.

Cleans work areas, equipment, and utensils, kept count of inventory.

Distributes supplies, utensils, and portable equipment.

Utilizes approved food and production standards to ensure proper quality, serving temperatures and standard portion control.

Serves K-8 grades for breakfast and lunch.

Carries food to and from workstation, stove, and coolers in accordance with safety standards.

Order school lunches for deliveries on Wednesday and Friday.

Ensuring that staff meet all culinary, safety and sanitation standards and regulations.

Assist or perform moving items to storage and prep areas, including walk in freezers, shelves.

Manage and lead a team of associates, including hiring and training new employees.

Project Service Specialists, (Team Lead) / Serv-U-Success / Chicago, IL / 6/2014 – 02/2018

Merchandize store shelves, coolers & displays with product, utilizing plan-o-grams schematics.

Organizing, rotating, and stocking shelves during each store visit.

Displays promotional material including shelf tags & signs.

Transport product to and from backroom, making sure all new product gets put up and submitting paperwork when the set is complete and having the manger sign off on the paperwork.

Resetting and building displays with the use of planograms and other instructional materials

Rotating date sensitive product on the shelf and in the backroom

Transporting product between the sales floor and the backroom

EDUCATION

Medical Billing & Coding - Certification – Triton College – 10/2024 – 04/2025

Bachelor of Science – Healthcare Management, DeVry University 09/2023 – Present

Associate in Arts – Electronic Medical Health Records, University Phoenix 11/2012 – 09 /2015

Diploma- Medical Administrative Assistant, Everest College 05/2010 – 12/2011

SKILLS

EPIC

Customer Service Soft Lab

HIPAA Telephone

Microsoft Word Sorting & labeling

Microsoft Excel Inventory Management

Microsoft Outlook Scheduling

Team Leadership Ordering

Patient Registration

Medical Billing & Coding

Insurance Verification

HealthCare Administratio

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