Technical Support Engineer

Nadeem Qureshi

McKinney, TX 214-***-**** ***.******@*****.***

Technical Support Engineer

Combining Technical Expertise and a Customer Focus to Implement Solutions and Solve Problems.

Dedicated IT Professional with 25+ years of experience across multiple industries (Software, High-Tech, Manufacturing, and Telecom), focusing on Software Implementations, Systems Engineering, Infrastructure Administration, and Enterprise Network Support in large data-center operations across Windows/Linux and UNIX environments.

Virtualization Expertise, including installation, configuration, troubleshooting, administration, and maintenance of Virtual Machines (VMWare ESX/ESXi).

Broad Technical Skills, including Security (implemented Windows Active Directory, created/modified user accounts and security groups, and applied group policies), RDBMS (installed, upgraded and configured Microsoft SQL Server). Networking (Implemented Windows Networks), and System / Desktop Support (developed and distributed Software Packages using Microsoft System Management Server and supported back office and desktop rollouts).

Organized and Resourceful Professional with a proven track record of managing multiple projects in a time critical environment while maintaining professional and positive working relationships with customers and colleagues.

Loyal and Engaged Team Player with a strong sense of personal integrity and doing the right thing.

CORE COMPETENCIES

Hardware

Servers: IBM, Compaq, HP, Dell, & other Enterprise servers. SAN storage.

LAN/WAN: Cisco, BAY Networks, IBM hubs, Switches and Routers.

Software:

OS and APPS: Windows NT, Windows 2000-2019 Server, Windows XP-Windows 10, Linux, UNIX, NetWare. & DOS, VMWare, Hyper-V, Citrix Xen App, IIS, Apache Tomcat, SCOM, PinOpta, SCCM. Backup Exec Veeam Backup, Symantec End Point Security, Ghost Imaging, New Relic APM, AWS services S3/SQS and SES, Socket Labs, OpsGenie, Splunk APM, WireShark

Protocols: TCP/IP, IPX/SPX & SNMP.

RDBMS: Microsoft SQL Server 6.5, 7, 2000-2019

Messaging Servers: EXCHANGE 5, 2000 & 2003, Lotus Notes

Services: WINS, DNS, DHCP, CSNW, FPNW, GSNW and Services for Macintosh.

Desktop Apps: MS Office, MS Office 365, MS Project and Visio Pro, Action Remedy, ITSM, Sales Force.

PROFESSIONAL EXPERIENCE

HF Sinclair, Texas July 2022-July 2025

System Administrator III/ Operations Applications IT

•Provided IT support for Legacy Sinclair applications migration to HFS network.

•Worked as liaison between IT Infrastructure team/Application team and vendors on systems builds, Application installs and databases setup. Escalate and resolved high severity issues in timely manner for fast resolution.

•Communicated with Network and IT Security teams on firewall rules updates and changes per applications requirements.

•Troubleshooted application connectivity and latency issues in client environments using Wireshark, systems Monitor, ysternals, windbg and log analysis.

•Evaluated application security requirements, created AD security groups and administered users’ permissions for variety of applications.

•Assisted Application team with Baytek cBliss Lims, PI, SEEQ, Pantaho, Intelatrac, XHQ, SSIS, Lenel Guard, Jenkins, stackViion, Permetheus APM Gateway Server build, Database migration and security groups setup.

•Coordinated Applications testing for Amsterdam/Petrolia VDI upgrade project using Qtest for tracking all phases of application testing, bugs reporting, communication with test users and Endpoint team.

•Assisted in the implementation and management of SCCM for software distribution and patch management.

•Evaluated, customized and tested DataParc client installation script for software packaging deployed in software center for Woods Cross and Casper sites.

•Managing change requests and Project Deliverables ensuring timely delivery on agreed timeline.

•Providing ongoing support for multi-site UTL implementation project that include WX, CHY, ELD, CPR, PAR and Tulsa.

•Managing client installations and licensing for BlueBeam, Solidworks and Mathcad engineering applications.

•Providing ongoing support for eDocs and DURF tools applications, working with vendor for any application changes and upgrades per Business team.

Veeam Software, AZ January 2022 – May 2022

Remote Windows Technical Support Engineer

PROFESSIONAL EXPERIENCE

ARGO DATA, Richardson, Texas Aug 2018 – Dec 2021

Technical Support Engineer II

•Provided technical support during pilot and production rollouts of OASIS (fraud detection), SAND (positive pay), and OneSpan Esignature 7 (electronic signatures) to multiple financial institutions.

•Provided hardware and software recommendations to customers per application specifications and requirements.

•Provided customer support for application version upgrades, hardware upgrades, or other environmental changes, such as datacenter changes.

•Worked with development teams to advocate for the resolution of application defects reported by customers.

•Diagnosed and resolved complex technical issues using Argo and third-party tools to provide complete root cause analysis of defect.

•Wrote and updated process support documentation for implementation projects.

•Analyzed and mapped data and image file formats (CSV, x937, COFF) for database import by configuring XML/Groovy scripts.

•Performed database migrations using Argo migration tools/scripts for application upgrade.

•Performed upgrade of ARGO base 16 bit application to 32 bit to run on Windows 2019 server, which was required for Windows 2008 Server end of support.

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Nadeem Qureshi

Mckinney, TX 214-***-**** ***.******@*****.***

TEXAS INSTRUMENTS, Richardson, Texas January 2011 – February 2018

Central Infrastructure Administrator

•Provided L3 support for 3000+ Windows 2003/2008/2012 Servers located on multiple global sites.

•Installed, configured, and administered Windows Server 2003/2008/2012.

•Build servers with RAID 5 and 1+0 configuration on Dell R630/ R710 Power Edge series. HP DL 380, 360. 580 etc.

•Performed system upgrades per change management process documented on Remedy and Cherwell ITSM call tracking systems.

•Worked with hardware technicians on issues escalated by L2 for troubleshooting system down and hardware for quick resolution.

•Provided support for Citrix Xen App 4.5-6.5 including client server application issues.

•Worked on multiple remote deployments projects of Windows 2003/2008/2012 servers using SCCM.

•Responsible for maintaining serves for latest security patches, Symantec Anti-Virus client and server issues. NetBackup configuration and data recovery issues.

•VMWare EXI 4/5/6 Administration using vCenter for cluster environment and administration of standalone host using vSphere client.

•Built several ESXI hosts and added them to new and existing VMWare clusters with HA and DRS configuration.

•Built VMs using OVA/ OVF templates per specification required by customer.

•Performed P2V and V2V conversion using VMWare converter.

•Installed ESXI host security updates and patching using update manager.

•Performed VMWare vRealize Operation Administration, capacity planning and system alerts.

•Created and managed virtual machines and templates, performed VM cloning and snapshot management.

•Performed IIS 6/7/8 web server administration including Verisign/ GoDaddy SSL certificate renewal and management.

ERICSSON, Plano, Texas January 2007 – October 2010

IT Administrator

•Installed, configured, and administered Windows Server 2003 Domain, including Group Policy, creation and deletion of user accounts, managing access controls, and domain structure configuration. Created network shares, added permissions software and groups for users.

•Maintained and managed Domain Name Service (DNS)

•Managed Group Policy Objects (GPOs) throughout the Active Directory (AD).

•Developed organizational units in Active Directory (AD) and managed user security with group policies. Performed cross platform audits of Active Directory (AD) objects and user permissions.

•Standardized workstation software by deployment using Symantec Ghost that Reduced new user machine setup time by over 75%

•Implemented and Maintained Backup System using backup Exec 11. Performed routine backups for all servers.

•Installed and maintained Norton Anti-Virus Corporate software for Virus protection. Performed regular systems maintenance for all servers applied system updates and security patches.

•Configured and supported RF Network Tuning Application Servers for Ericsson Global groups including Mexico, India, Brazil and Malaysia.

•Maintained and supported Linux and Windows FTP Servers for data and throughput testing.

•Rolled out and supported RF Network Engineering applications including Actix Analyzer, TEMS Investigation, Agilent, Planet EV MCOM, Omega Post processing, AirComm Asset Map Info etc.

•Configured Desktops, Laptops, and Servers as per project requirement for customer sites including AT&T, Verizon, MetroPcs, Tmobile etc.

•Adept in communicating with technical and non-technical audiences. Develop system documentation and create policies to meet the needs of dynamic and continuously changing environments.

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Nadeem Qureshi

McKinney, TX 214-***-**** ***.******@*****.***

FUSION IMS INC., New York / Chicago February 2000 – December 2006

Systems Engineer

•Installed & configured Windows 2000 Active directory Networks to support multi-layered organizational units to complement multiple business departments.

•Performed Microsoft Exchange 2003 upgrades including Domain prep & Forest Prep for Exchange setup. Upgraded Microsoft Exchange 2000 Servers to Exchange 2003 Servers.

•Performed Lotus Notes R5 environment migration to Microsoft Exchange 2003. Converted archive files from .nsf to .pst files Configured Outlook profiles, Backup users email, Notes ID, and users preferences to the server. Implemented disaster recovery procedures & setup. Implemented SUS for windows updates.

•Experienced in Call Management Process/Help Desk Service, Problem ticketing using Action Remedy system/ Magic Service Desk.

•Monitored and improved system performance using Performance Monitor and Network Monitor.

•Worked on Various LAN/WAN, Ethernet, Fast Ethernet/ Token ring connectivity issues.

•Configured virtual PCs under VMware Server.

IBM GLOBAL SERVICES / MATRIX TECH, New York January 1997 – January 2000

Systems Engineer

•Provided on site level 3 Support on a 20,000+node Windows NT network consisting of over 400 NT 3.51 & 4.0 Servers and 20,000+ NT 3.51 & 4.0 workstations spread over 150 remote sites/domains within the State of New York Department of Social Services.

•Supported categories include Microsoft Exchange Server, Windows NT networking, RAS, Master Domain Model security. Installed and configured SQL Server 6.5, 7.0 and ORACLE 8x servers. Installed, configured and administered Sun Solaris Servers. Data Migration Case Study Project: Installed and configured ORACLE 8 and SQL 7.0 servers on NT 4.0 for the Department of Social Services-NY to create the test environment for a major data migration case study.

•Proxy Server Deployment Project: Installed & configured Microsoft IIS, SQL 7 Servers and Microsoft Proxy Servers.

•Network Expansion Project: As a member of the lead team on 1000+ nodes Windows NT 4.0 deployment project developed strategies and procedures for deployment of the following services: File and Print, TCP/IP infrastructure including DHCP, DNS and WINS, domain security, Dial-up. Installed and configured ORACLE 8x Servers. NetWare& NT Integration Project: Installed and configured FPNW on NT 4.0 Servers to create a load-sharing NT sub-system in a Netware 3.12 network to provide NT file and print services for NetWare clients.

EDUCATION & CERTIFICATIONS

STATE UNIVERSITY OF NEW YORK, New York, Bachelors of Business Administration

VMWARE VCP-550 CERTIFIED

NEW RELIC APM CERTIFICATION

References Available Upon Request

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