Help Desk Support

TRISTAN DUNROD

*********@*****.*** ***- ***-**** Marietta, Georgia

https://www.linkedin.com/in/tristandunrod/

EDUCATION

University of the Virgin Islands

St. Thomas, VI B.B.A. in Information Systems & Technology (May 2019) Certifications: CompTIA A+ (In Progress)

Skills: User & Account Management (Active Directory), Network Troubleshooting (LAN/WAN), Hardware/Software Installation & Maintenance, Cloud Tools (Amazon Workspaces, Okta, Workspace One) VPN (Zscaler), Help Desk Support, Technical Documentation, Ticketing Systems (ServiceNow), Cabling, Firewalls, Patch Management Windows OS (7, 10, 11), Microsoft 365

WORK EXPERIENCE

TriMarc Installations

Atlanta, GA

Furniture Installer / Delivery Technician July 2025 – Present

• Handle and install furniture, artwork, rugs, draperies, and accessories with care, precision, and professionalism.

• Load and unload delivery vehicles and ensure accurate staging based on room mapping and sequencing.

• Support warehouse receiving operations: inspect, tag, catalog, and organize items per designer floor plans or room layouts.

• Assist in minor touch-up services like steaming, polishing, or repositioning furniture for final presentation. Atlanta Police Training Academy (APD)

Atlanta, GA

Recruite November 2024 – June 2025

• Underwent a 22-week academy program, followed by 12 weeks of field training and significant classroom instruction.

• Received physical training, defensive tactics, and firearms training.

• Received hundreds of hours of classroom instruction covering various aspects of law enforcement, including state laws, criminal investigations.

VIYA

St. Thomas, VI

Technical Analyst September 2021 – February 2024

• Maintained records of user interactions, issues, and resolutions in the ticketing system ServiceNow.

• Troubleshoot and resolved issues related to applications, hardware, networks, and security.

• Collaborated with developers, network engineers, and system administrators on deployment and integration tasks.

• Documented system processes, user requirements, and technical specifications.

• Assisted in the design, implementation, and support of software applications and IT services. Caribbean Collaboration LLC

St. Thomas, VI

Lead Network Engineer October 2020 – July 2021

• Implemented, and maintained Ubiquiti LAN/WAN, wireless, and cloud-based network architectures.

• Ensured the stability, integrity, and efficient operation of network systems.

• Maintained firewalls, routers, switches, VPNs, and load balancers.

• Collaborated with cross-functional teams, vendors, and third-party service providers. Virgin Islands Housing Finance Authority

St. Thomas, VI

Help Desk Technician March 2021 – September 2021

• Built and deployed images for desktops and laptops; set up docking stations, monitors, and printers.

• Handled daily access requests, email group maintenance, and other routine IT tasks.

• Provided Tier 1 technical support to onsite and remote users through our help desk system phone, email and chat.

• Troubleshoot hardware, software, network, and access issues, and escalate them when necessary.

• Managed user accounts in Active Directory, Microsoft 365, and Teams Admin Center. University of the Virgin Islands

St. Thomas, VI

IT Support Intern January 2019 – April 2019

• Assisted with the setup, configuration, and maintenance of laptops, desktops, printers, and mobile devices.

• Supported 200+ students during onboarding with account creation and equipment preparation.

• Developmemt in areas of responsibility including but not limited to senior pc support, network administration, email administration, network engineer.

• Responsible for maintaining inventory and setup of peripheral equipment for field use with pc’s, such as printers, scanners, field monitors.

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