Call Center Customer Service
Resume:
YESSICA
SOLANO
ROSS
*************@****.***
ocoee, Florida 34761
Bold Profile
Dynamic Licensed Nail Technician with a proven track record at Own Business, excelling in nail artistry and client education. Recognized for enhancing client satisfaction through exceptional service and attention to detail. Skilled in sanitation practices and conflict resolution, fostering a loyal clientele and increasing salon revenue through innovative designs.
PROFESSIONAL SUMMARY
SKILLS
• Nail care techniques
• Nail artistry
• Sanitation practices
• Client education
• Customer service
• Time management
• Attention to detail
• Conflict resolution
• Communication skills
• Team collaboration
• Patience under pressure
• Spanish language support
• Critical thinking
IBITEC
San Jose,Costa Rica • 08/2019
Profesional Hair Stylist
Nail Tech 2021
Professional styling 2019
Colorimetry
Hair cutting
Hair Chemistry
Trichology
EDUCATION
Own Business - Licensed Nail Technician
Orlando, FL • 10/2021 - Current
Hotel Cocal - Bartender
Costa Rica • 01/2017 - 03/2020
Sykes Call Center - Customer Service Representative San Jose, CR • 07/2011 - 10/2016
WORK HISTORY
Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
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Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
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Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
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Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
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Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.
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Educated clients on proper nail care techniques, recommending appropriate at-home maintenance products for long-lasting results.
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Served high customer volumes during special events, nights, and weekends.
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Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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CERTIFICATIONS
Licensed Nail Technician - Florida
Board of Cosmetology.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Assisted customers with Spanish-language inquiries in a timely and professional manner.
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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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Spanish
Native or Bilingual
English
Professional Working
LANGUAGES
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