Technical Support Help Desk

John P. Knopp

**** **** ***** **. ***** Blanc, MI 48439 810-***-**** ********@*******.***

Computer Network Engineer

Adept technical and communication skills, goal-focused professional offering 10+ years experience in the Computer Technology industry. Highly motivated and enthusiastic, enjoy taking on new challenges and tasks, and strive to take the best approach to achieve success in all projects.

Education:

Mott Community College, Flint MI

Major: Network Engineer, Computer Application Specialist

Graduated 2016, with Associates Degree in applied Science: Computer Network Engineering.

Oakland Community College, Auburn Hills MI

Major: Electronics, robotics

Oakland Technical Center, Wixom MI

Major: Data Processing, Computer Language

Skills and Abilities:

Certificates from Mott Community College:

Computer Support and Help Desk (High Honors), Computer Networking Technology

Computer Security

Microsoft Office Specialist- Word 2013 Certified

Microsoft Technology Associate: Networking Fundamentals Certified

MS Word, Excel, PowerPoint, Outlook, Office 365, Lotus Notes, and most internet programs.

Service desk ticket system, and Multiple internal Help desk ticket systems.

Sound knowledge of Windows XP and Windows 7.0, 8.0, 8.1, 10, 11 operating systems.

Employment History:

Genesee Intermediate School District PC/Equipment Support Technician

11/19- present

Responsible for planning, installation, configuration and maintenance of personal computer workstations, peripherals and related support equipment. Maintains workstation inventory and documentation. Evaluates and makes recommendations for workstation-related technologies i.e. DVD players, flash drives, etc. to the Technical Services Supervisor. Heading up refresh/replacement of all devices in the school district. Ran deployment of Raptor Visitor program including inventory, learning system, and communication with each building for setup and training.

Comcast, Inc. Ann Arbor, MI Technical Support Specialist

10/09 – 09/18

Responsible for handling daily inbound calls from customers involving connecting, daily usage, and troubleshooting of internet, telephone, and video services. Worked internally to develop and configure new tools and to adjust others to make it easier for agents to work with customers.

Shaw Industries Flint, MI Territory Manager

04/2002 - 06/2008

Responsible for handling sales and displays of Carpet, Laminate, and rugs in 4 different states within Home Depot, and Menards. Provided Technical support for in-field representatives, program assistance, and general PC help.

Beaulieu of America Flint, MI Sales Team Professional

09/1999 - 03/2002

Responsible for handling sales of carpet, laminate, and rugs within Home Depot. Assisted building displays and training store employees on these products. Also worked as field technical support for other territory managers.

Notes and Other Information:

Tech support for Simplified Office Services for 20 years: purchasing equipment, setting up and installing software, software/hardware training, and debugging.

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