Customer Service Warehouse Worker

VICTOR QUESADA

**** ****** *****, *** *******, Texas, 78239, US • 210-***-**** • ***************@*****.*** Driven and team-oriented, with a strong understanding of business and customer requirements. Current Forklift Certification

Team development

Customer service

Warehouse and manufacturing operations

Warehouse Worker - November, 2022 to July, 2023

Loveseat Online Furniture Auction San Antonio - Schertz, TX Organize stocks, space and maintain inventory.

Check, verify and fill customer invoices

Contribute ideas on ways to improve or optimize warehousing procedures Fulfill customer's orders, and issue the order on customer pick up days/appointments Used forklifts and pallet jacks to move products, and offload trucks. Was responsible for receiving and transporting items from various warehouse locations using pallet jacks, forklift, and cherry picker.. Stocker/Stock Controller - November, 2018 to November, 2022 HEB - San Antonio, TX

Stocks shelves, refills displays

Loads, unloads, and moves heavy, bulky products

Conditions shelves and products

Applies product knowledge, with an eye for detail (e.g., rotation dates, shelf / label info, etc.) to help department meet A+ Standards Keeps department clean and well-organized (includes back room and shelves, etc.) Applies personal discipline to ensure compliance with / execution of established Standard Operating Procedures (SOPs) and leader direction Ensures federal, state, and company regulations and standards for product food safety and sanitation are met Coach / train other Stockers

Greeted customers and directed them to the products they requested. Was in charge of replacing damaged or missing products in a timely and efficient manner. Stocker/Floor Associate - July, 2008 to October, 2018 Big Lots - San Antonio, Texas

Maintain a clean and neat store appearance for our customers Sort and stock products on shelves and in the backroom throughout the day Maintain cleanliness in the storeroom, especially when working with food products Provide excellent customer service by answering questions and providing product insight Promptly unloads trucks and deliveries

Receive and store incoming products in a timely manner Follow established procedures to label, track, and stock items properly Ensure accurate product counts

Supplying information in accordance with customers' needs and demands Helped customers sign up for store loyalty programs and explained the benefits in detail. High School - 1988

Fox Tech High School - San Antonio, TX

Professional Summary

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