Customer Service Tech Support
Resume:
David Brown
Edinburg, TX *****
******@*****.***
Professional Summary
Focused and driven to succeed
Authorized to work in the US for any employer
Work Experience
OTR Truck Driver
Ovie Logistics Express-Laredo, TX
June 2024 to June 2025
Otr team driver
Truck Driver Class A
Olivarez Trucking-Edinburg, TX
February 2023 to June 2024
Sand hauler
Denon Tech Support
NexGen Agency-Edinburg, TX
October 2021 to February 2023
Tech support for Denon
Frontline Customer Outreach Manager
Wayfair-Remote
October 2019 to October 2021
Customer outreach to resolve shipping and product damage issues. Working directly with suppliers on order corrections and shipping status Weekly reporting of escalation tickets for orders
ITS Technician
Conduent-Remote
October 2016 to September 2019
Tech support and billing rep
Online Banking Rep
BBV Compass Bank-Pharr, TX
August 2015 to December 2016
Providing customer service to aid customers with online banking problem to access Temp I-Phone Agent and Customer Service Rep-Tech Support Teleperformance-Edinburg-TX
February 2010 to August 2015
for Comcast
Provide customer service to customers calling in to activate their Apple Phone. Included programming, troubleshooting and activation..
Assistant Manager
Rent-A-Center-Vallejo, CA
August 2005 to February 2010
Merchandise delivery (box truck)
Day to day store operations
OTR Driver
OTR
Education
State: TX
April 2028 to April 2028
Associate in Business Administration
AIU Online
June 2017 to March 2019
Associates of Arts in Criminal Justice in Criminal Justice University of Phoenix-Remote
August 2012 to October 2015
Skills
• Active Directory
• Operating Systems
• Box Truck
• Desktop Support
• Leadership
• Catering
• T (Double/triple trailers)
• IT Support
• Culinary Experience
• Troubleshooting
• Merchandising
• Endorsements: N (Tank vehicles)
• Telemarketing
• Profit & Loss
• Commercial Vehicle Experience
• Windows
• Help Desk
• Technical Support
• Commercial Driving
• Software Troubleshooting
• Store Management Experience
• Driving
Certifications and Licenses
CDL A
Driver's License
School Bus Endorsement
Doubles/Triples Endorsement
Tanker Endorsement
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