Customer Support Financial Services

K.M.ARUN KUMAR

No **,

TB EAST STREET,

BUNGALOWMEDU

THENI-625531

Contact: +91-934*******

Email: **************@*****.***

CAREER OBJECTIVE

I want to succeed in an environment of growth and excellence to meet personal and organizational goals. I am seeking for a competitive and challenging environment where I can serve your organization and establish a career for myself.

EDUCTIONAL QUALIFICATION

COURSE

SPECIALIZATION

INSTUTION

BOARD/ UNIVERSITY

YEAR OF PASSOUT

PERCENTAGE

BE

ELECTRONICS AND COMMUNICATION ENGINEERING

RVS CET

Anna University

2011

65%

HSC

BIO MATHS

TMHNUMHSS

MATRIC

2007

65%

PROFESSIONAL EXPERIENCE:

Adroit Global Financial Services Ltd(From Sep 2020 to Till Now) Idfc First Bank

DESIGNATION: Collection Officer (Recovery) (Two Wheeler Loans)

Roles & Responsibilities:

●Daily Call to the Customers and inform about the over dues

●Responsible For managing and under taking collections that had been assigned

●Regulary Track the portfolio For Specific buckets for assigned area

●Collect the over due payments in customer area and make a receipt through UPI Apps or in Branch

●Ceizing the product of non payment customers write off cases and ninety plus cases

Enorme Capital Pvt Ltd (Nov2018 to JUL 2020)

DESIGNATION: Customer Support Executive

Roles and Responsibilities:

●Should assist the customers at the counter with their queries and at the same time provide them with the resolution effectively.

●Should ask questions and provide relevant information to the customers that they might need and then list down the orders which the customers might purchase thereby providing them excellent service.

●Must treat all the customers with respect and courtesy.

●Should mention each and every record in the computer including customer details and customer orders, pricing, quotations and should be able to retrieve it whenever needed.

●Need to follow up on the orders which the customer makes and should be upbeat while resolving problems and ensuring customer satisfaction.

.KEY SKILLS

●Good convincing skills.

●Interpersonal and communication skills.

●Problem solving skills.

LANGUAGES

●English

●Tamil

●Hindi

Personal Profile:

Date of Birth : 20-09-1989

Sex : Male

Nationality : Indian

Marital Status : Single

Passport Number : R1476994

Declaration:

I hereby declare that the above-mentioned information is true and correct to the best of my knowledge.

Place: THENI

(ARUN KUMAR.K.M)

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