Tourism Graduate

SHEENE R. LUNA

A passionate Tourism Management graduate, Magna Cum

Laude, with a strong background in customer service, tour operations, and event support, seeking a position in the hospitality industry to grow professionally and contribute to guest satisfaction.

First Name: Sheene Birthday: November 11, 2001

Last Name: Luna Nationality: Filipino

Middle Name: Ramirez Email: ************@*****.*** Gender: Female Phone Number: 099********

PERSONAL

INFORMATION

EDUCATIONAL BACKGROUND

Tertiary Cebu Normal University 2021-2025

Osmeña Bvd.

High School Oslob National High School 2014-2020

Lagunde, Oslob, Cebu

Elementary Daanlungsod Elementary School 2006-2014 Daanlungsod, Oslob, Cebu

SKILLS

ACHIEVEMENTS

Customer-focused

Attention to detail

Safety Compliance

Effective Communication

Multitasking in fast-paced environments

Complaint Handling

Cultural Sensitivity

Optimistic

Flexible and efficient

Time-management skills

Teamwork

Adaptability

QUALIFICATIONS

BS in Tourism Management – Cebu Normal University

(2021–2025)

• TESDA NCIII in Events Management Services

• Completed 300+ hours of OJT at Oslob Tourism

Office and Mactan-Cebu International Airport

• Attended Tourism and Hospitality Seminars

• Languages:

English – Fluent

Filipino – Native

French – Basic

Korean – Basic

Japanese – Basic

Magna Cum Laude – Cebu Normal University

Dean’s Lister (All Semesters)

Best in Research Presentation – SHS

Certificate of Appreciation – Tour Guiding

Student Leader Recognition Award

Volunteer Coordinator – Community Tourism Events

EXPERIENCES

CHARACTER REFERENCES

Sherlyn A. Salcedo, MIHTM Email: ********@***.***.** Faculty/Research Chairperson Contact Number: 093******** College of Tourism, Hospitality and Hotel Management Cebu Normal University

Elsie Ronolo Email: ***********@*****.***

Oslob Tourism Head Contact Number: 093********

Joper Villacrucis Email. : ********************@*****.*** TESDA Assessor

TRAININGS AND SEMINARS

Restaurant Staff

Cebu City Sept. – June 2025

Take orders, serve food, and help customers

Keep the restaurant clean and help the team run

smoothly

Intern – Oslob Tourism Office

Oslob, Cebu Mar. 2024 – May 2024

Handled front desk inquiries and guest assistance

Supported tourism events and maintained visitor

records

Private Tutor

Oslob, Ceby Jan. 2023.– Nov. 2024

• Teach the student general subjects such as Math, English, Science, and Filipino based on their grade level.

• Assist the student with daily homework and projects while monitoring progress to ensure continuous academic improvement.

2024

Educational Tour – Magsaysay Center for Hospitality and Culinary Arts (MIHCA) Observed and participated in hospitality and culinary demonstrations, guest service simulations, and industry discussions.

2023

6th Visayas Junior Tourism and Hospitality Congress Theme: Supporting Local. Going Global.

Focus: Adapting Glocal – A Spectrum of Opportunities in Tourism and Hospitality 2022

Navigating the Future: Life Onboard the Cruise Ship (Online Event) An Expert's Guide to Public Speaking: Tips for Future Tourism Professionals (Webinar) World Tourism Day 2022 – Rethinking Tourism

Business Continuity from the Perspective of the Tourism Industry Topic: Post-pandemic best practices and tourism operations 2021

World Tourism Day 2021 – Tourism for Inclusive Growth Youth for Tourism and Hospitality International Conference 2021 Tour Guide

Oslob, Cebu 2023-2024

Guided tourists around Cebu’s heritage and

marine attractions

Delivered brief cultural and historical insights

Ground Crew Intern

Mactan-Cebu International Airport (MCIA), via TASSI

Lapu-Lapu City Sept. – Nov. 2023

Assisted in check-in, boarding, and gate

procedures

Provided courteous support to local and

international passengers

Rural Bank Intern

Oslob, Cebu Feb. – May 2019

• Organize documents and assist with data entry.

• Help staff with client inquiries and basic banking tasks.

Contact this candidate