Customer Service A Team
Resume:
Ashley Thibodeaux
Houston, TX *****
************@*****.***
Professional Summary
Dynamic and motivated professional with a proven record of generating and building relationships. Skilled in demonstrating exceptional customer service skills. Adaptable and transformational leader with an ability to work independently and with a team. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization.
Authorized to work in the US for any employer
Work Experience
Utilization Management Coordinator
SUN Behavioral Houston-Houston, TX
June 2022 to Present
My current job duties include:
Managing the census of 30-50 patients to Process, obtain, and resolve authorizations. Leading as the Liaison between MD and facility to ensure clear expectations, accurate data entry and assist with requested services/treatments that require clinical decision making. Handles entry of all notifications of admission, transfers, and aftercare planning. I use analytical and professional skills to answer phone calls and screen documents for key information necessary for clinical staff and Medical Directors. I Assist Physicians and Discharge planning staff in making informed medical decisions regarding admissions, transfers, services and follow up treatment. Received Promotion into this position based on my outstanding performance and professionalism. I have also proved capable to cover colleague caseloads, Director Duties and Appeals showing my ability to multi-task and be a team player.
Intake Coordinator/ Registrar
SUN Behavioral Houston-Houston, TX
October 2020 to May 2022
My job duties include:
Following facility procedures to safely and efficiently admit patients within a limited allotment of time. Take all vital signs to ensure patients meet medical criteria. Processed insurance verification and prior authorizations. Handle each patients mental needs with empathy and compassion. Answering incoming calls from hospital facilities, inquiries, and public authorities to ensure proper transfer for incoming patients into the facility.
The facility is a 24 hour walk-in Mental Hospital. I have proven my ability to handle high stress environments and Work as a team player to make sure the facilities goals are met monthly. Received Employee of the Month and was recognized as one of the top three employees initiated in the 2022 Value Committee.
Receptionist/Office Assistant
Internal Medicine Group-Lafayette, LA
February 2018 to September 2020
My job duties include but is not limited to:
Answering all incoming hospital and patient calls while maintaining patient rapport. Checking patients in and out of the office in a timely manner. Managed high patient flow while maintaining organization and efficiency skills. Processed patient insurance and additional clerical work I.e collecting receipts, staying on top of fax referrals and managing office orders and Medical records. Customer Service Representative
AT&T-Lafayette, LA
May 2014 to June 2017
Answer customer telephone calls regarding existing accounts, collection receivable, payment, and plan concerns.
Able to quickly adjust and learn company operating system changes. Respond to questions and concerns about service, and escalate calls appropriately. Resolve service and account issues while notating in timely manner. Developed highly empathetic client relationships.
Adhered to regulatory, security and audit procedures. Earned Top Performer Award for Outstanding Customer Service Representative. Consistently met or exceeded customer satisfaction goals. Education
Currently Enrolled in Nursing
San Jacinto Community College-Humble, TX
August 2024 to Present
Some College in Sociology
Lone Star College System
August 2021 to January 2022
Some College in General Studies
South Louisiana Community College-Lafayette, LA
August 2013 to December 2019
Some College in Kinesiology
UL Lafayette-Lafayette, LA
August 2012 to May 2013
High school diploma
Skills
• Medical Scheduling
• POS
• Medical Receptionist
• ICD-10
• EMR Systems
• Insurance Verification
• Medical Terminology
• Hospital Experience
• Customer Service
• Medical Billing
• Front Desk
• Customer service
• Time management
• Guest Services
• Microsoft Office, Excel, Company Operating systems (5 years)
• Patient Care
• HIPAA
• Cash handling
• Medical Records
• Computer Literacy
• Medical Office Experience
• Epic
• Typing
Certifications and Licenses
CPR
October 2020 to Present
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