Customer Service Care
Resume:
RHODAH MWIKALI MUNYOKI
Email: **************@*****.*** Tel: +254-***-***-*** P.O BOX, 80109,
MTWAPA, KENYA.
CAREER OBJECTIVE
An efficient waitress with 3 years of experience in high-end dining establishments, with a proven record of outstanding customer service. Skilled in POS systems, guest engagement, and hospitality operations. Committed to exceeding customer expectations, maintaining high service standards, and contributing positively to team success. EDUCATION
Technical University of Mombasa, Mombasa Kenya
Nov 2021
Completed a semester of study – Credit
Kenya Certificate of Secondary Education – Credit
Saint Theresa Kimangao Girls High School
Jan 2017 – Nov 2020.
SKILLS
Excellent Customer Care Service
POS System & Cash Register Operations
Food Safety & Sanitation
Cocktail Mixing & Beverage Preparation
Communication & Interpersonal Skills
Time Management
Table Settings & Event Coordination
Team Collaboration & Emotional Intelligence
Multitasking & Attention to Detail
Dietary Restrictions Awareness
LANGUAGES
English-Fluent Kiswahili-Fluent French-Fluent
EXPERIENCE
The Yatch Lounge and Grill, Mtwapa Kenya
Nov 2024 – Present
Food and Beverage Waitress
Processed 80+ daily transactions with zero discrepancies
Maintained 100% adherence to hygiene standards
Recommended menu pairings, increasing sales by 15%
Ensured timely service and enhanced guest experiences
Delivered excellent service to 50+ guests per shift Enashipai Resort and Spa, Naivasha Kenya
Feb 2023 – Sept 2024
Food and Beverage Waitress (Casual)
Maintained customer satisfaction scores of 95%+
Accurately took and delivered food & beverage orders
Managed daily transactions exceeding $1,000
Improved guest seating efficiency and reduced wait times
Ensured compliance with all health and safety regulations Cafesserie, Nyali, Mombasa
Dec 2022 – Jan 2023
Food and Beverage Waitress
Delivered high-quality table service
Promoted wine and menu pairings
Helped implement a POS system for better order management
Collaborated with kitchen team to reduce order errors
Built repeat customer base through excellent service ACHIEVEMENTS & AWARDS
Recognized as 'Employee of the Month' for 3 consecutive months
Consistently received 95%+ customer satisfaction ratings
Boosted daily sales by 20% through upselling and suggestions
Helped reduce supply waste by 10% through inventory monitoring REFERENCES
Mrs. Cecilia Muingai,
Food & Beverage Supervisor,
The Yatch Lounge and Grill, Mtwapa
Mrs. Munyoki,
Food & Beverage Supervisor,
Enashipai Resort and Spa, Naivasha
Contact this candidate