Customer Service Care

Faith Jerop Korir

Phone: +254-***-***-***

Email: ************@*****.***

Location: Kihunguro, Kenya

Position Applied: Waiter

PROFESSIONAL SUMMARY

Enthusiastic and hardworking individual with over 2 years of hands-on experience in food service and customer care. Worked in a fast-paced hotel environment in Eldoret, gaining solid knowledge in attending to guests, serving food and beverages, and maintaining high hygiene standards. Passionate about the hospitality industry and committed to delivering exceptional service.

WORK EXPERIENCE

Waitress

Wagon Wheel Hotel, Eldoret

June 2023 – July 2025

- Welcomed and served guests with professionalism and courtesy

- Took accurate food and drink orders and relayed them to the kitchen and bar staff

- Maintained cleanliness and order in the dining area

- Assisted in setting up dining spaces for events and group bookings

- Handled customer feedback and ensured guest satisfaction

- Trained new staff and helped improve service delivery EDUCATION

- KCSE, St. Alphonsus Mutei Girls High School (2017-2020)

- KCPE, University of Eldoret Primary School (2009-2016) SKILLS

- Excellent customer service

- Verbal communication

- Teamwork and cooperation

- Time management

- Basic food hygiene and safety knowledge

- Ability to work under pressure

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