Service Desk Software Development

Karri Manikanta Reddy

JIRA/Confluence/Jira Service Desk / Bitbucket / Bamboo Administrator

E-Mail: **********************@*****.*** Contact No: +91-991*******

Professional Summary:

Having 4+ years of experience in IT industry as JIRA, Confluence, Jira Service Management, Crowd, FishEye & Crucible, Bitbucket, Bamboo, Groovy Scripting REST API, Jira Cloud, AWS-EC2, CI & CD, Pipeline Jobs, Jenkins, Docker in Administrator.

Expert in Jira, Confluence, JSM migration to DC/DR and Atlassian Cloud

Expert in Upgradation, Groovy Scripting, REST API and Integrations

Expert in Customer facing and resolving the issues with in SLA time.

Administer and optimize Jira for seamless integration with CI/CD pipelines, enhancing collaboration between development and operations teams.

Configure and maintain Jira workflows, automation rules, and custom fields to support agile DevOps processes.

Integrate Jira with tools like Jenkins, GitHub, and Bitbucket for automated build, deployment, and issue tracking.

Manage and Configure Various Atlassian Tools like JIRA, Confluence, Crowd, Bamboo, Bitbucket, Stash, Crucible and Fisheye in the organization.

Integrating Jira with Crowd Stash/Bit bucket Server.

Expertized in complex JIRA configurations including configuration of Advanced Workflows, Custom field configurations, Screen Schemes, Permission schemes and Notification schemes.

Installed required add-ons in Jira

Certified ITILV3.0

I have migrated data from in house server to Atlassian Jira Cloud

Expert in Migration, upgradation and integration

Test new versions of the tools and plug-ins to ensure compatibility

Performed application and system administration tasks including data backups.

Worked on JQL filters, Dashboards, Gadgets.

Implemented AD/LDAP with Jira/Confluence

Implemented SSO & SSL

Prepared various Groovy & Linux Shell Programs

Experience on complete software development life cycle (SDLC) with software development models like JIRA, Agile Scrum Model

Performed application and system administration tasks including data backups.

Integration experience on JIRA with Confluence.

Up-gradation and Migration of Jira and Confluence instance.

Prepared Various SDLC/STLC complex workflows with Condition, validation, triggers and Post functions

Configured Jira Service Desk agents

Manage Jira permissions, project setups, and access controls, ensuring streamlined collaboration and compliance with security policies.

Create and maintain custom Jira dashboards and reports to monitor DevOps KPIs, tracking the health of deployments and code releases.

Provide Jira support for troubleshooting, system upgrades, and process improvements to enhance team productivity and project delivery.

Collaborate with DevOps teams to implement infrastructure as code (IaC) practices and automate release cycles using Jira and related tools.

DevOps-Related Skills:

Expertise in Jira integration with CI/CD tools (Jenkins, GitLab, Bitbucket) for continuous deployment pipelines.

Automation of Jira workflows to support incident response, bug tracking, and deployment monitoring.

Leveraging Jira to align development and operational tasks, ensuring smooth transition from development to production environments.

Academics:

Graduation – BSc – Computer Science -2020

Experience:-

Working as an Atlassian Admin with Capgemini, Mumbai from

May 2020 to Dec 2024

Technical Skills:

Jira

Jira Service Management

Jira Align

Confluence

Stash / Bitbucket

Bamboo

Crowd

Docker

Oracle

MySQL

MS SQL Server

PostgreSQL

Linux

Tomcat

JVM

Windows

AWS

Groovy Scripting

Shell Scripting

REST API

Python

Professional Experience:

PROJECT:1

Project : BIOCLINICA

Clients : Merck

Team Size : 4

Duration : Sep 2022 to Dec 2024

Roles & Responsibilities:

Jira, Confluence Upgradation and Migration from Server to Atlassian Cloud

Configured and implemented Jira Service Management

Preparing sprint burn down changes and burnup charts, defining the scope of the upcoming sprints.

Sprint Review meetings with stakeholders and mitigating any risks as part of sprint retrospect.

Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks.

Created Custom workflows, custom screens and custom fields on JIRA

Created events, email notification schemes and assigned project roles on JIRA

Worked on JIRA Cloud as part of evaluation.

Integrate Jira with Confluence.

Provided End- User training on JIRA Suite and documentation.

Worked on JIRA for tracking and updating the JIRA tickets as per assigned.

Troubleshoot any JIRA issues for users.

Upgrade JIRA when necessary.

Install and Configure Tempo time tracking add-on.

Installed Jira on Linux server

Implemented new JIRA workflows for the QA teams and worked on Splitting JIRA server’s configuration Worked with various teams on Setting new JIRA & Confluence instances for new teams

I have implemented SSL and SSO in this project

Enhancement to Confluence as needed.

Own & drive quality deliverables.

Resource allocation and monitor progress.

Test planning, Review artifacts, Test Management & Defect Management.

Assist in Goal setting & Team Management.

Drive, implement and execution of Automation Solution - Selenium WebDriver using Java Testing.

Hiring, training & mentor resources.

Creation of Jira Projects based as per user requirement

Creation of Confluence spaces and pages as per user requirement

Implementing Jira workflows using advanced features such as Post functions, Conditions and Validators

Implementing template into global and generate reports

Creating Custom fields in Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects

Configure the Customer Portal, request types, queues, SLA metrics and automation.

Installing plugins and maintaining the licenses in both stage and production server

Achieve the Jira Projects as per user requirement

Access related issues in confluence

Mail related issues in confluence

Re-indexing Jira and confluence on timely basis

Providing privileges/permissions to the users in Jira and confluence

Troubleshooting the problems in Jira

Creating and managing filters in Jira

PROJECT:2

Product Name : Clear Benefits Portal

Client : Clear Benefits, USA

Domain : Insurance

Duration : May 2020 – Sep 2022.

Role : Administrator / Software Engineer/Trainee.

Tools : JIRA, Confluence and GIT.

Description: Clear Benefits is a new model benefits administrator that employs a powerful combination of Internet technology and human services. By employing the utility of the Internet and personal touch services, Clear Benefits delivers a complete end-to-end employee benefits management, communication, and transaction system to help employers and brokers reduce costs, improve service, and refocus their efforts on the things that matter most. Clear Benefits offers different types of enrolment plans like Retirement/401k plans, FSA, Optional Life plans, Medical Plans etc. in tie up with major insurance players in US like Aetna, Blue Shield, MetLife, Cigna, IGOE, Wage works etc.

Roles and Responsibilities:

Created and optimized UNIX shell scripts using Bourne, Korn and Bash shells.

Updated Unix OS patches and ensured compliance with STIG requirements.

Served on team managing server deployment and allocation of virtual server capacity.

Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation.

Developed scripts to automate network administration tasks and application deployments.

Facilitated swift resolution of embedded scripting error on UNIX system that was freezing printing operations for more than 100 users.

JIRA/Confluence/Crowd tools admin

Created and modified JIRA workflows including project workflows, field configurations in JIRA

Worked on JQL filters, LDAP/AD user management.

Troubleshooting Apache tomcat server and error debugging.

Coordinate with Atlassian Support team at times during production migration.

Upgradation, Migration and Fine-tuning of Jira/Confluence instance.

Integrating Jira with Stash/Crowd/Hipchat/Bitbucket Server.

Responsible for maintaining all Confluence Spaces permissions, users, etc.

Worked on Jira Agile- Scrum and Kanban Projects.

Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.

Responsible for Managing user permissions for tools according to the needs of projects and teams

Performed application and system administration tasks, including data backups and scheduled jobs

Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.

Test new versions of the tools and plug-ins to ensure compatibility.

Created events, email notification schemes and assigned project roles on Jira

Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr

Guided, and assisted people across the organization in use of JIRA/Confluence.

Excellent communication skills, both verbal and written

Strong work ethic with good time management.

Good problem-solving skills along with quick decision-making.

Installed and maintained Jira and Confluence systems in a Linux environment.

Contact this candidate