Quality Control Customer Service

Kora McCarter

Chicago, IL ***** 442-***-**** **************@*****.***

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Skills

Surface cleaning

Equipment maintenance

Supply restocking

Budget management

Quality control

Project management

Staff training

Customer service

Time management

Problem solving

Team building

Effective communication

Strong work ethic

Problem-solving capacity

Self-motivation and initiative

Experience

PROFESSIONAL CLEANER 03/2020 - 06/2025

Self-employeed - Chicago, IL

Dusted and polished furniture, fixtures, walls, windowsills, and window blinds. Swept, mopped, and vacuumed floors of all types in industrial and residential settings. Requisitioned supplies or equipment for cleaning and maintenance duties. Monitored building security and safety by locking doors or avoiding hazards. Managed staff recruitment, hiring, training, and development. Created budgets and monitored expenses to stay within budget limits. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Answered customer inquiries via phone, email, and chat. Maintained a high level of professionalism when dealing with difficult customers. ASSISTANT PROJECT MANAGER 02/2022 - 01/2025

Wolf Paint and Decorative walls - Chicago Heights, IL Resolved any conflicts that arose during the course of a project by utilizing effective problem-solving skills. Participated in meetings with clients, contractors, vendors and other stakeholders regarding current projects. Managed multiple projects simultaneously while adhering to tight deadlines. Ensured compliance with applicable regulations throughout the duration of the project. Implemented quality control measures throughout each stage of a project's lifecycle. Trained junior staff on best practices for managing multiple projects simultaneously. Worked closely with senior managers to ensure that all projects were completed according to schedule. Assisted with the preparation of presentations, reports and other documents related to projects. Identified risks associated with projects and developed strategies for mitigating those risks. Identified project needs by reviewing project objectives and schedules. Tracked project deliverables, keeping assignments on task and on budget. Procured and organized project documents, reports and files. Developed project plans, identified resources and established deadlines. Education and Training

Truman College - Chicago, IL High School Diploma 06/2020

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