Customer Service Chat Support
Resume:
Patricia “Trish” Rountree
Saint Charles, MO *****
*************@*****.***
• Highly motivated and detail-driven title clerk with 17+ years of experience in the automotive industry, main focus working with salvage total loss vehicle claims.
• Proven ability to process vehicle titles accurately and efficiently, ensuring compliance with state regulations.
• Excellent customer service skills, with a focus on providing timely and accurate information to customers.
• Liaison between insurance adjuster and customer to obtain proper documents/transferable title in order to issue payment and convert to a salvage title .
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Authorized to work in the US for any employer
Work Experience
Title Clerk
Copart Of Missouri-Bridgeton, MO
December 2002 to December 2019
● Processed vehicle titles accurately and efficiently, ensuring compliance with state regulations.
● Answered customer questions about title processing etc. and provided timely and accurate information.
● Maintained a positive and professional demeanor in a high volume fast-paced work environment.
● .Cross trained coworkers in various areas and departments resulting in top audits scores.
● Received and processed payments.
● Ran state DMV record searches and auto checks on vehicles placed to sell at auction.
● Contacted finance companies regarding loan payoffs as well as lien releases needed.
● Worked closely with the DMV regarding any title rejects or issues in order to obtain any additional documents needed for processing.
● Contacted customers, adjusters and body shops/tow yards to ensure releases of vehicles for pick up.
● Ran daily reports to ensure no delays in
● Ran daily reports to ensure efficient title processing to meet sellers expectations. Education
High school diploma
Francis Howell North High School - Saint Charles, MO 1997 to 2000
Skills
• Attention to detail
• Excellent customer service skills
• Dispatching knowledge
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Knowledge of state title regulations
• Easily Adaptable
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Skilled multitasker
• Experience Cross training co-workers in various departments
• Proficient in processing vehicle titles
• Good problem solving and analytical skills
• Administrative Experience
• Escrow
• Time management (10+ years)
• Communication skills (10+ years)
• Clerical experience
• Word processing
• Filing
• Driving
Links
http://linkedin.com/in/trish-rountree-255b421aa
Certifications and Licenses
Certified Notary Public
Assessments
Attention to detail — Proficient
July 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Proficient
June 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Administrative assistant/receptionist — Proficient July 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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