Customer Service Project Manager

JORGE GRUBER

Weston, Fl. ***** - Phone: 786-***-**** - ***********@*******.***

https://www.linkedin.com/in/jorge-gruber-5997421b

PROFESSIONAL SUMMARY

Accomplished logistics and procurement professional with extensive experience in both domestic and international operations. Adept at managing global shipments, ensuring compliance with regulations, and delivering exceptional customer service. Skilled in handling complex logistics for high-value industries, with a focus on metals, oil and gas, and raw materials. Proven ability to lead teams, negotiate contracts, and manage multimillion-dollar projects. Bilingual in English and Spanish, with a strong background in international trade and supply chain management. Also experience in Project Management oriented to reduce costs and time, along with quality factors.

PROFESSIONAL EXPERIENCE

GCOMMODITIES, LATER AS GG2 TRADING, LLC, Weston, FL (Remote) Procurement/Project Manager Jan 2021-Jun 2025

Receive quotations and RFQs, quotes, price analysis, ocean freights, insurances, Purchases Orders, Full customer services, high relations with customers and suppliers. Participation in multiple projects and bids, follow up and develop them accordingly until they get their approval. Knowledge of different products with quality matters: raw materials, finished products, spare parts. Relation of prices and delivery coordination (Receiving and dispatches), factor money-time, but also the other important factor: Quality. Knowledge in Quality Certificates: Physical and Chemical compositions. Very close relations with suppliers, factories, customers and other internal departments. Check the documents received and do all new shipment documents according to customer but also customs need. Check claims received and followed up accordingly. Handle and manage inventories, inspection materials at warehouses. Knowledge of Visual merchandising to the customers. Here is the list of materials and products related with:

Oil and Gas Industry:

Carbon Steel and Alloys Tubing, Line Pipes and Casings: Seamless and Welded.

Galvanized and Stainless-Steel Tubes and Pipes. Titanium Tubes

Fittings: all kinds of Valves: Ball, Gate, Butterfly, Globes, others; Gaskets, Flanges, Forged Fittings, Elbows, Tee, reducers, others.

Drilling Machines, Collars, Kellys, other Oil spare parts, components and consumables, like filters, solvents, lubricants, others.

Chemical Materials: Epoxy, coolants, Silicone Oils, Tartaric, Fumaric, Citric and Malic acid; Lactose, Sodium Ferrocyanide, Sodium Citrate, Pyrite, others.

Construction Industry:

Concrete as a raw material (Portland)

Steel and Metals: Plates, Coils, Sheets, Structural Beams and Profiles, Rebars, Aluminum, Stainless Steel, Copper

Flooring (Ceramic Tiles, laminated, Carpets); Walls and Ceilings (Drywall, Paints)

Roofing (Asphalt, Metal Sheets (Galvanized Decks).

Fixtures & Fittings: Cabinets, countertops, Bathrooms, Kitchen sinks.

Electrical Industry:

Conductors (Copper wire), Cables (Instrumentation, Coaxial, Fiber Optic), Electrical Components: Switches, Sockets, Fuses, Capacitors, others. Power Sources: Generators, UPS, solar panels and inverters.

Safety Materials for General Industry (including in the Oil & Gas Industry):

Personal Protective Equipment: gloves, clothing, goggles, helmets; Smoke, flame and fire detectors, flashlights, audio and visual alarms.

OM COMMODITIES, LLC – Miami, FL Logistics Supervisor AUG2018 – MAR 2025

Specializing in the global shipment of scrap metal, managing logistics and ensuring compliance with local and international trade regulations: Ocean and Land dispatches. Bring logistics solutions.

Successfully handled 10,000+ containers of scrap metal shipments globally, maintaining compliance with international regulations and customer requirements.

Coordinated daily ocean and land dispatches, ensuring seamless cargo movement across international and domestic routes: Route optimization, load planning and coordination.

Handle the warehouse’s operations, reception and deliveries, inventory, metal control.

Manage all claims received from the customers, but also review the extra expenses charged by the ocean line. Check, analyze all documents and pictures, accept and get solutions to negotiate depending the case or charge back to the suppliers.

Managed shipments valued at $2 billion, including freight coordination and the preparation of all necessary shipping documentation.

Full Customer Services: Freight price control management, freight invoice analysis, maximum quality control, on-time container delivered timely and accurate, communication with customers, providing updates on shipments and resolving issues promptly, achieving high customer satisfaction.

Freight Broker knowledge and negotiated with shipping lines such as Maersk, CMA CGM, ZIM Line, Evergreen and others, streamlining operations and ensuring optimal service rates.

Oversaw the insurance process for all shipments, minimizing risks and ensuring coverage for national and international deliveries.

Collaborated closely with the finance department on contract collections and bank presentations, including Documentary Collections and Letters of Credit.

Managed claims from customers, resolving issues in a timely manner and ensuring smooth completion of each shipment.

Managed logistics for shipments to multiple global destinations, ensuring on-time delivery with no regulatory violations. Developed strong relationships with shipping partners and maintained a 98% accuracy rate in all shipping documents.

CONTINENTAL TRADING INTERNATIONAL CORP. – Doral, FL Project and Logistics Manager MAR 2012 – JUL 2018

Oversaw procurement, logistics, and project management for the oil and gas sector, with a focus on Line Pipes, Casings, Fittings, Steel Plates, Coils and Bars on raw materials and industrial products.

Managed logistics for over 22,000 MT of carbon and stainless steel, alloy tubes, optimizing supply chains and reducing lead times.

Handle inventory of materials in different Warehouses.

Established exclusive partnerships with three reputable mills and agents in China, significantly reducing procurement costs.

Participation and coordination in multiple projects with full logistics, from procurement to final delivery, handling ocean, inland, and air freight services.

Knowledge and participation and of bids and tenders with state agencies: Air Force, World Bank, Development Bank, and others; complying with strict price control measures, on-time deliveries, minimizing risks and maximizing quality.

Reception of RFQ, analysis of quotations, until get the Purchases Orders.

Managed inspections and insurance for all shipments, ensuring quality control and regulatory compliance.

Secured an insurance floating policy valued at $10 million with a 60-day credit line, improving cash flow and risk mitigation for projects.

Key Achievements:

Negotiated and secured preferential rates with key suppliers, reducing procurement costs by 15%.

Successfully managed shipments are valued at $50 million, ensuring timely delivery and quality assurance for clients.

ROYCE CORPORATION – Aventura, FL

Logistics Manager AUG 2007 – MAR 2012

Specialized in logistics management for global scrap metal shipments, including transportation from Latin America to destinations worldwide.

Managed the shipment of over 8,000 MT of aluminum ingots and scrap metal across international routes, ensuring smooth customs clearance and delivery.

Successfully handled over 400 containers of scrap metal per month, coordinating logistics, customs documentation, and vendor relationships.

Negotiated long-term contracts with shipping providers, such as Crowley USA and Maersk Panama, securing special rates and improved service levels.

Key Achievements:

Streamlined supply chain processes, reducing delays by 20% and improving cost efficiency.

Managed relationships with global suppliers and customers, ensuring smooth delivery of goods monthly.

EDUCATION

Master of Science in Maritime Business

Universidad del Caribe Escuela Marina Mercante, Caracas, Venezuela

Bachelor of Business Administration

Simon Rodriguez University, Caracas, Venezuela

Associate in Science in Export Business

Florida International University, Miami, FL

Associate in Science in International Trade

New Profession Institute, Caracas, Venezuela

KEY SKILLS

International Trade & Logistics

Freight & Shipping Management

Procurement & Contract Negotiation

Document Analysis & Compliance

Customer Service Excellence

Risk & Compliance Management

Supply Chain Optimization

QuickBooks & ERP Systems

Customs & Import/Export Regulations

Project Management

Vendor Relations & Communication

Claim Resolution & Documentation

Metal Control & Inventory Management

CERTIFICATIONS & TRAINING

CTPAT Certification (2022)

Documentary Collections & Letters of Credit – International Trade Training

Project Management Course

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