Customer Service Representative
Resume:
Hope Hairston
Spring, TX *****
***************@*****.***
• I’m a strong team player and I can be relied on to work well with others. - I can work well under pressure and consistently meet deadlines. - I’m an excellent communicator and my skill set also includes writing and editing. - My creativity and innovative thinking skills helps me develop intelligent solutions to business problems. - My positive attitude and eagerness to learn about new technologies helps me constantly expand my skills. - I’m committed to achieving the highest level of performance and satisfaction in everything I do.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server
Landry's Seafood House - Spring, TX
July 2023 to May 2024
• Suggested wine pairings to go with specific menu items.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
• Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
Customer Service Representative
HEB - Spring, TX
December 2022 to July 2023
• Managed timely and effective replacement of damaged or missing products.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Delivered prompt service to prioritize customer needs. Line Cook
Whataburger - Spring, TX
June 2021 to May 2023
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality. Education
High school diploma
The Woodlands College Park - College Park, MD
August 2018 to May 2021
Skills
• Busser
• Cash Handling
• Cashiering
• Cleaning Experience
• Food Service
• Front Desk
• Host/Hostess
• Merchandising
• Food Preparation
• Commercial Cleaning
• Kitchen Experience
• Serving Experience
• food handiling (2 years)
• Retail Sales
• Restaurant experience
• Customer service
• Pallet jack
• Heavy lifting
• Forklift
• Stocking
• POS
• Food Safety
• Load & Unload
• Cooking
• Shipping & Receiving
• Order Picking
• Customer service
• Load & unload
• Cash handling
• Merchandising
• Sales
• Communication skills
• Cash register
• Upselling
• Banquet Experience
Certifications and Licenses
TABC Certified
Food Handler Certification
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