Transportation Manager Operations

Denise Rodriguez

Transportation Manager

• ************@*****.*** 360-***-****

Result-driven logistics and transportation operations manager with extensive driver dispatch, shipment coordination, quality assurance, procedure control, regulatory compliance, and customer service experience. Analytical professional skilled in successfully leading high-volume freight transfer and distribution processes across multiple facilities. Highly developed time management, task prioritization and organizational planning abilities. Collaborative communicator focused on building relationships and promoting synergy across departments to drive positive change, comprehensive transportation management approaches, and enhanced profitability.

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Transportation Management

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Asset Management

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Vendor & Supply Management

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Regulatory Compliance

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Relationship Building

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Customer Focused Service

NFI INDUSTRIES Tacoma, WA 2024- Present

The Transportation Manager effectively manages the dedicated fleet of a complex or multiple site operation and has full P&L responsibility. In addition, they will exceed customer expectations and developing additional business opportunities for NFI. The Transportation Manager is the person ultimately responsible for that operation(s) and oversees drivers. Manages day-to-day operations of facilities and subordinate staff including managers, supervisors, coordinators, clerks, and drivers.

Accountable for interaction with the customer on an ongoing basis regarding customer reviews and continuous improvement

Develops and manages a comprehensive strategy for the project by shaping requirements, assessing deliverables and utilizing resources to help eliminate process problems.

Plans long-term labor needs based on sales, forecasts and historical data

Accountable for interaction with the customer on an ongoing basis regarding customer reviews and continuous improvement

LILY TRANSPORTATION Lacey, WA 2023-2024

GENERAL MANAGER

The primary responsibilities of this role will be to lead, manage and develop relationships with DOT CDL drivers and increase overall driver satisfaction to improve safety and driver retention. This position will play a critical role in ensuring the efficient and timely delivery of goods, maintaining clear communication with drivers, and resolving any issues that may arise during transit. The ability to stay organized, multitask, and make quick decisions will be key to success in this role.

Manage a high energy dynamic CDL A driver operation.

Oversee and manage a team of professional drivers.

Monitor daily routes and on-time performance.

Update dynamic routing system.

Coordinate dispatch operations and provide driver support.

Provide timely and accurate customer communication.

Ensure routing solutions comply with DOT hours of service and customer needs.

Perform analysis of route and driver performance.

NFI Lacey, WA 2022- 2023

Transportation Manager

Effectively manages the dedicated fleet operations and has full P&L responsibility. In addition, they will exceed customer expectations and develop additional business opportunities for NFI. The Transportation Manager is the person ultimately responsible for that operation.

Manages day-to-day operations of facilities and subordinate staff including supervisors, coordinators, clerks, spotters, and drivers.

Accountable for interaction with the customer on an ongoing basis regarding customer reviews and continuous improvement

Develops and manages a comprehensive strategy for the project by shaping requirements, assessing deliverables and utilizing resources to help eliminate process problems.

Develops a strategic plan to ensure the efficient and cost effective operation and utilization of the equipment and personnel.

Oversees asset management, delivery/logistics, regulatory compliance, productivity improvement, planning and organization, problem solving, project management and communicating to top-level management

Audits compliance of both internal and external SOP’s.

Ensures that equipment is utilized in the most efficient manner

Sources all avenues to grow revenue base with both dedicated and non-dedicated customers

UNFI Centralia, WA 2019- 2022

Transportation Supervisor/Inventory Control

Supervises daily Transportation activities and personnel for a specific shift to ensure functions are performed within Company and Distribution Center guidelines. Provides excellent customer service to stores serviced through timely order deliveries. Total of 220 store deliveries with 60 company drivers and 40 owner operators.

•Routes and schedules loads for distribution to the store, utilizing personnel and equipment in the most efficient manner. Ensures that merchandise is delivered in the best possible condition.

•Coordinates with Warehouse personnel to ensure proper timing for delivery schedules.

•Assigns drivers to loads ensuring compliance with Company and DOT guidelines.

•Maintains good public relations with store management via telephone communications and store visits.

•Ensures all drivers comply with Company, Federal, State and Local laws and regulations.

•Processes weekly/monthly DOT mileage report.

ESTENSON LOGISTICS Tukwila, WA 2017- 2019

Site Manager

Manages fleet requirements for Essendant Seattle, Portland, and Pasco, supervising driver dispatch across Washington and Oregon. Accountability for managing dispatch schedules of 17 drivers. Collaborated with internal and external customers to maintain strong working relationships while contributing to enhanced customer retention levels. Maintained up-to-date knowledge of organizational and governmental compliance regulations, including Department of Transportation (DOT) regulations, audit preparation, and safety procedures.

PENSKE LOGISTICS Stockton, CA & Lacey, WA 2014 - 2017

Senior Operations Supervisor

Oversee logistics operations to include customer service, freight transfer, dispatch, documentation and procedure control. With 55 company drivers and 50 owner operators delivering to over 100 stores in Northern California, Nevada and transfers to our distribution center in Washington State. Support productivity enhancement through evaluation and recommendation of changes to work methods. Train new associates, maintain strong working knowledge of site operating systems, ensure operational compliance, and provide relief coverage as necessary. Accurately manage completion of records and reports in a timely manner. Serve as safety coordinator to deliver driver training utilizing the Smith System.

ESTENSON LOGISTICS Tracy, CA 2007 - 2012

Operations Supervisor, Billing & Site Manager

Managed outsourced fleet management requirements for The Home Depot, supervising driver dispatch across 104 regional stores in Northern California and Reno, Nevada. Accountability for managing dispatch schedules of 100+ drivers and 50 over-the-road tractors. Collaborated with internal and external customers to maintain strong working relationships while contributing to enhanced customer retention levels. Maintained up-to-date knowledge of organizational and governmental compliance regulations, including Department of Transportation (DOT) regulations, audit preparation, and safety procedures.

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