Service Representative Patient
Resume:
Jasmine Ford
Fort Mill, SC *****
********@*****.***
Professional Summary
Intelligent, trustworthy and a reliable worker - a quick learner with proven ability to apply new job skills. Demonstrated success in a variety of work environments, from service-oriented to highly technical. Excellent interpersonal skills when it pertains to working with customers and/ or colleagues. Willing to relocate to: Fort Mill, SC - Indian Land, SC - Columbia, SC - Lake Wylie, SC Work Experience
Patient Service Representative
Cencora-Fort Mill, SC
July 2021 to March 2025
• Ample amount of support to patients in order to access their co-pay cards
• Create accounts for new patients, if eligible
• Connect and advise patients with alternative programs if disqualified Benefit Verification Specialist
Lash Group-Fort Mill, SC
November 2020 to February 2021
• Contact payers to obtain information for a patients
• Check to see if a patient has a Commercial, Medicare, VA, Tricare, or Medicaid plan
• Fax information to the Provider Office & accurately update patients information Patient Access Specialist
Lash Group-Fort Mill, SC
March 2020 to July 2020
• Fax information to the Providers Office
• Check patient insurance information to see if eligible for free prescriptions, if so, shipped prescriptions to accurate address
• Make inbound and outbound calls
• Transfer patients to substitute programs if the patient is not insured Patient Service Representative
LASH Group-Charlotte, NC
May 2018 to March 2020
Answered up to 3500 calls daily distributed between a team of 50 Assisted patients and providers with completing and submitting all necessary documentation for the Patient Assistance Program.
Process urgent orders to assist patients with receiving medication timely. Exercise judgment to determine if a second determination can be made immediately on applications Patient Case Coordinator.
LASH Group-Charlotte, NC
October 2017 to March 2018
Verify patients enrollment information through electronic medical record system as well as doctors information
● Verify patients health insurance to see if qualified for Good days or Health well programs
● Assist patients over the phone to see what programs may be the most helpful considering their diagnosis and availability of resources
Retail Services/Customer Service/Warehouse
Goodwill Industries-Rock Hill, SC
October 2013 to October 2017
Maintained inventory control of donations provided daily
● Assorted up to 1400 pieces of clothing everyday
● Organize section as directed by management
● Pulled racks for transporting clothing from the back room to the sales floor and places clothes on sales floor racks
● Merchandise clothing on sales racks with similar types and colors of clothing \
● Provided excellent customer service as needed
● Assisted in the training of newly hired employees Patient Sitter
Senior Helpers-Fort Mill, SC
April 2012 to October 2012
Senior Helpers
● Monitored patients health in an in-home setting
● Assist with preparation of meals and feeding, bathing and personal care
● Maintained light housekeeping
● Adhere to all safety procedures and precautions when working in a patients home Nursing Assistant/Internship
North Central Medical Center-Rock Hill, SC
May 2011 to August 2011
Assisted patients upon arrival while recording blood pressure and weight
● Handled patient records to be transferred throughout the office
● Shadowed nurses during patient interaction and recording within the electronic medical record system Education
High School Diploma
Nation Ford High School-Fort Mill, SC
January 2011 to December 2011
Skills
• Sales Experience
• CPT coding
• Electronic Medical
• Microsoft Outlook
• Microsoft Excel
• Excel
• Insurance Verification
• Patient Service Experience
• ELECTRONIC MEDICAL RECORDS
• Microsoft Word
• Epic
• ICD-10
• Customer Service
• Call Center
• Medicare
• HIPAA
Certifications and Licenses
Medical Terminology
January 2025 to Present
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