Mission Advocate, Secretary, Receptionist

Jessica Beltran

Del Rio, TX · 830-***-**** · *******.******@*****.***

Professional Summary

Detail-oriented and mission-driven professional with experience in both office-based donor relations and residential student care at St. Joseph’s Indian School. Proven success as a Mission Advocate, managing high volumes of calls, data entry, and donor communications in both English and Spanish with professionalism and cultural sensitivity. Trusted as a Houseparent to provide structure, emotional support, and distribute medications with care and accuracy. Strong communicator and multitasker with a heart for service and the ability to connect across diverse backgrounds.

Professional Experience

Mission Advocate

St. Joseph’s Indian School – Sioux Falls, SD

June 2023 – June 2025

-Handled inbound and outbound calls with donors, answering questions, processing gifts, and sharing the mission of the school with professionalism and warmth.

-Accurately entered and updated donor records using internal systems and followed established scripts for outreach and stewardship.

-Collaborated with team members to ensure service quality and call center productivity standards.

-Supported donor retention by building relationships rooted in gratitude, empathy, and clear communication.

Houseparent

St. Joseph’s Indian School – Chamberlain, SD

July 2019 – June 2023

-Provided structured, around-the-clock care for Native American students in a live-in residential setting.

-Supervised daily routines including hygiene, homework, meals, and recreation while maintaining a safe, nurturing home environment.

-Distributed and documented prescribed medications in coordination with the school’s health team, maintaining full confidentiality and compliance.

-Partnered with fellow Houseparent’s and counselors to support emotional growth, manage behaviors, and uphold household expectations.

-Honored cultural traditions and supported the spiritual and educational development of students.

Skills

-Bilingual: Fluent in Spanish and English

-Donor communications & call handling

-Data entry & confidential recordkeeping

-Microsoft Word, Excel, Outlook

-CRM or call center software

-Medication administration (non-clinical)

-Multitasking & attention to detail

-Trauma-informed care & cultural sensitivity

-Team collaboration and scheduling

Education

-Del Rio High School, Del Rio, TX

Graduated: 2013

Certifications

-Peace Officer License

Languages

-English (Fluent – Native)

-Spanish (Fluent – Professional)

References

-Santana – Office: 800-***-****, Personal: 605-***-****

Mission Advocate Supervisor, St. Joseph Indian School

-Stephanie Peterson – 605-***-****

Residential Coordinator, St. Joseph Indian School

-Deana Handel – 605-***-****

Residential Director, St. Joseph Indian School

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