Support Analyst Technical

Karthick S

+91-812******* :********************@*****.***

Objective:

Seeking a challenging career and growth oriented position in IT Environment where Knowledge can be shared & enriched logically.

Professional Summary:

Around 7 years of experience in IT industry for Banking Domain.

Experience in both Windows and UNIX based Banking Operation jobs.

Experience in unix scripting, Autosys, SQL, PL/SQL and finacle scripting.

Experience in tuning a batch job performance by developing a new scripts or updating existing scripts and sql in Agile Methodology.

Experience in creating a new batch job and configuring in autosys based on the dependency and time schedule.

Hands on creating a new Jenkins pipepline through Github for deploying a batch related releases on UAT servers.

Experience in processing of EOD (End Of Day ) and BOD (Beginning Of Day) in both Windows and UNIX based banking applications.

Hands on experience in FINACLE, FLEXCUBE and ATLAS banking application.

Experience in Processing of Incoming and Outgoing file Process from VISA.

Experience in CMS(Card Management System) which is used to User Management and

Card Management.

Hands on VISA Edit Package and Knowledge in Switch connectivity.

Experience in handling software’s like Payment Gateway and Conductor which used to manage the Transactions and Messaging system.

Experience in performing the Backups, Script Execution, and Deployment in UAT servers.

Experience on Ticketing tool like ServiceNow, Sapphire, TTP (Test Tracker) and E- helpline.

Experience in Handling 6 members in project as Team Leader.

Good interpersonal skills, committed team player with team driven skills. Professional Experience:

Currently working as Senior Support Analyst in BNP PARIBAS from October 2022 to till now.

Senior Technical Support Analyst in BCT Consulting Private Limited from December 2020 to October 2022.

Associate Consultant in CAPGEMINI TECHNOLOGY SERVICES INDIA LTD, from April 2019 to July 2020.

Technical Support Engineer in CLOVER INFOTECH from July 2018 to April 2019.

Senior ANALYST in Quatrro Global Services Private Ltd., Chennai from February 2016 to September 2017.

Education:

B. Tech in Computer Science & Engineering from Panimalar engineering college in 2015 with 7.4 CGPA.

DIPLOMA in Computer Science & Engineering from S.A Polytechnic College in 2012 with 90.66%.

SSLC from Nabi Crescent matriculation school in 2009 with 70.2% JOB RESPONSIBILITIES

Customization of batch jobs as per the client requirements in Agile Methodology.

Developing or updating unix script, SQL, Autosys jil and PL/SQL Blocks based on requirements for batch jobs.

Performing EOD-BOD in pre-production (PERF) and UAT environment and gather which batch job got degraded after each release.

Running Test cases in UAT servers and resolving the defects.

Responsible for carrying out EOD/BOD Activities in Backend.

Handling EOD/BOD in PRODUCTION, UAT and Development environments.

Hands on experience in METAGOLD BULLION, CASHIIN,FINNONE applications.

Generating PBF & GEFU for the client requests.

Monitoring and managing server disk space CPU utilization..

Executing SQL Scripts, stored procedures based on client requests.

Managing the scheduled jobs such as adding/deleting and checking the relevant log file.

Transfer files from client machine to server using ftp,sftp and winscp tool and uploading the same in the server using banking application

Working with VISA Edit Package System and downloading the files from VISA and Process it.

Making Callouts to relevant groups as in Escalation Matrix if there is a need.

Handling experience on WebLogic Server while run EOD / BOD.

Hands on Backups Zipping and dump movement activity in Linux Servers. APPLICATIONS

Finacle,Atlas,Autosys,Flexcube,Control-M.

Cashin Collection & Disbursement

EIFS,Gold Bullion,Murex.

CMS,Visa Edit package,GWClient,Conductor and Switch. Technical Skills:

Operating Systems : Windows and Linux.

Tools : Putty, SecureCRT, SqlDeveloper, WINSCP, SNOW,Jira and rally.

Languages : SQL,PL/SQL, unix scripting, finacle scripting and Python basic

Project Details:

Work Unit : 1 QUATRRO PROCESSING SERVICES PVT LTD

Client NCB (National Citizen Bank, Vietnam) & DCB (Development Credit Bank, Mumbai). Name of the

Project Payment Cards Technology (Prepaid Cards)

Team Size 15

Role SENIOR ANALYST

Work Unit : 2 CLOVER INFOTECH PVT LTD

Client YES Bank Limited.

Name of the

Project ALL Banking Services.

Team Size 20

Role TECHNICAL SUPPORT ENGINEER

Work Unit : 3 CAPGEMINI TECHNOLOGY SERVICES INDIA LTD Client DFS (Discover Financial Services)

Name of the

Project ALL Banking Services.

Team Size 25

Role Associate Consultant

Work Unit : 4 BCT CONSULTING PRIVATE LIMITED

Client BNP PARIBAS

Name of the

Project Investment Banking Services.

Team Size 15

Role Senior Technical Support Analyst

Work Unit : 5 BNP PARIBAS

Nature Investment Banking Services.

Team Size 15

Role Senior Support Analyst

Declaration

I hereby state that the information given above is true to the best of my knowledge.

(Karthick S)

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