Customer Support Project Management

Profile

Nagesh HA

Address: Bangalore, India Phone number: +91-966*******

Email address: ******.*******@*****.***

Web: https://www.linkedin.com/in/nagesh-ha-0b84a835/ Proven leader with a strong focus on delivering measurable results in project management, technical sales, and customer support. With over 14 years of project management experience, I have successfully led large-scale security system implementations for high-profile clients, driving operational excellence and exceeding organizational goals. My commitment to continuous learning, such as exploring new technologies and methodologies, and my personal interests in philosophy and team sports, reflect a well-rounded personality and a drive to stay adaptable and innovative. Directed end-to-end management of security system projects, including installation, commissioning, and maintenance across industries such as Airports, Data Centers, and Government Organizations. Delivered 100+ complex projects, including custom-made solutions tailored to client needs. Successfully managed 80+ engineers and 12+ managers across India, fostering high-performing teams to deliver seamless project execution.

Implemented advanced security systems, including Access Control, CCTV, Flap-Barriers, Vehicle and Parking Management Systems, and integrated solutions.

Designed innovative solutions such as headcount systems, face recognition, and fire rescue systems for enhanced safety and compliance.

Delivered high-impact projects for ISRO, BIOCON, CGI, WIPRO, PwC, and others, ensuring customer satisfaction and long-term retention.

Achieved a 90% conversion rate of projects into AMC contracts post-warranty. Reduced long-term pending receivables from over 360 days to under 90 days through efficient payment collection strategies. Ensured compliance with safety and regulatory standards during all project phases. Access Control, CCTV Systems, Flap-Barriers, Vehicle and Parking Management Systems Solus Security Solutions and custom-made software for access control systems

MS Project, Salesforce

Initiation, Planning, Execution, Monitoring & Control, Closure Cost Control and Resource Allocation

Risk Analysis and Mitigation Strategies

Contract Negotiation, Vendor Management, and SLA Compliance 1. Extensive experience managing large teams and fostering collaboration. 2. Expertise in the complete project lifecycle, from initiation to closure. 3. Flexible with work timings to meet project deadlines and client expectations. 4. Strong customer support skills, ensuring SLA compliance and long-term client satisfaction. 5. Excellent interdepartmental relationship-building abilities. 6. Strong communication and presentation skills to convey ideas effectively. 7. Proven ability to organize and lead meetings, reviews, and project discussions. 8. Skilled in organizing and streamlining workflows to enhance efficiency. Profile

Enhances critical thinking, creativity, and empathy, which contribute to effective team communication and problem-solving.

Demonstrates discipline, perseverance, and teamwork, which align with leadership and collaboration skills required for managing large teams.

Reflects strong organizational and interpersonal skills, showcasing your ability to coordinate and manage events effectively, similar to project management tasks. Regularly engage in online courses and webinars on project management and security technologies, highlighting adaptability and a growth mindset.

Technicolor (2017)

Recognized for consistently delivering exceptional project outcomes, meeting tight deadlines, and exceeding client expectations, which strengthened long-term partnerships.

Solus Security Systems (2020)

Awarded for successfully leading a team of 80+ engineers and managers to deliver high-impact projects, improving overall efficiency and customer satisfaction.

Achievements

1. through effective negotiation and ensuring high customer satisfaction with services.

2. of projects into AMC

agreements.

3. by efficiently collecting outstanding

payments.

4. by completing projects within customers' timelines, resulting in improved customer satisfaction and a significant .

5., meeting all agreed SLA requirements.

6. by skillfully negotiating tender terms and conditions. 7. through effective solution design and collaboration between customers and developers.

8. by building customer confidence in services and translating customer requirements into actionable design workflows. Work Experience

04/2025 – 06/2025

Bangalore, India

Project Manager

VISTAS INFRASTRUCTURE

About the Company: Vistas Infrastructure specializes in delivering advanced technology solutions that power critical infrastructure, emphasizing assurance, resilience, secure design, agile build processes, skilled operations, intelligent automation, and streamlined management.

Key Responsibilities:

• Managing IT design and infrastructure projects under the Global Delivery Centre.

• Overseeing end-to-end project delivery, ensuring timely execution and quality outcomes.

• Collaborating with cross-functional teams to implement secure and resilient technology solutions for critical infrastructure.

• Engaging with stakeholders to align project goals with client expectations and strategic business objectives.

• Utilizing project management best practices to ensure compliance with quality, security, and operational standards.

03/2010 – 02/2025

Bangalore, India

Head of Projects & Tech Support

SOLUS SECURITY SYSTEMS PVT LTD

Managed end-to-end operations for software and

hardware products, including Access Control and CCTV Systems. Oversaw the functioning of PAN India technical support and project teams, leading 80+ engineers and 12+ managers.

Directed process management, technical sales, customer satisfaction initiatives, product improvement strategies, and payment follow-ups. Planned, organized, and motivated project teams, fostering teamwork and building high-performing teams.

Analyzed and mitigated project risks, ensuring smooth execution and compliance with SLAs.

Conducted weekly and monthly review meetings for project updates and support ticket resolutions with PAN India teams. Focused on AMC (Annual Maintenance Contract) sales and customer retention to ensure long-term client satisfaction.

• Successfully implemented reliable face and temperature detection systems in NTT Data Centers across India, addressing high-security requirements in the post-pandemic era.

• Delivered the solution in collaboration with GAPB, ensuring seamless implementation PAN India.

• Led the implementation of a touchless, high-security access control solution to replace touch-based biometric systems post-pandemic.

• Successfully deployed the solution across all PwC locations in India, enhancing security and user convenience.

• Designed and implemented a tailor-made headcount and fire rescue solution integrated with the access control system.

• The system provided real-time live counts of individuals present in a building based on access swipes, ensuring enhanced safety and compliance.

• Developed and implemented a custom photo popup solution at all WIPRO gates across India, enabling security teams to identify unauthorized entries effectively.

• This first-of-its-kind project, integrated with the access control system, was a significant success.

• Delivered biometric access control solutions to multiple ISRO sites across India, including URSC, ISITE, ISRO HQ, LPSC, VSSC, and IIRS.

• The project included the deployment of full-height turnstiles, flap barriers, boom barriers, and photo popup solutions.

• Led PAN India project teams to ensure timely and successful completion of the project.

2007 – 2010 TECHNICAL SUPPORT EXECUTIVE

Bangalore, India GENISYS

• Worked with a client, Constant Contact, one of the largest email marketing companies in the USA. Their service is widely used by small and medium-sized business owners to create HTML- based email newsletters for their contacts. I was part of the technical support team, addressing and resolving various technical issues, including ISP/ESP- related challenges.

Education

02/2015 – 02/2017 Operations & Marketing MBA

Karnataka State Open University (KSOU), Awaiting result 06/2007 – 06/2009 Computers Bachelor of Computer Applications Alagappa University

06/1999 – 06/2003 Electronics & Communication Engineering Diploma Siddganga Polytechnic

Languages: English, Hindi and Kannada

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