Business Analyst Customer Service
Resume:
ADILIA COLINA
******.********@*****.***
Humble, TX 77338
Work Experience:
Business Analyst 1 (Operations Center)
Woodforest National Bank (Hired) - Spring, TX
January 2022 to May 2025
● Worked with colleagues and shareholders to gain an in-depth understanding of critical business requirements.
● Analyzed data models to deliver logical conclusions.
● Developed innovative solutions for operational, strategic changes.
● Detailed oriented with business accounts and customer information.
● Updated and implemented information from customers and businesses in Bancline and Mozart applications.
Personal medical in 2021 and the Pandemic in 2020
Payroll Data Coordinator
Insperity Business Solutions (Contract) - Kingwood, TX November 2018 to May 2019
● Collaborated with team members to migrate content from an internal content management system Bloomfire and Sharepoint to a software as a service knowledge sharing platform.
● Performed quality assurance of data accuracy including metadata, text, links and embedded documents.
● Reported on Excel alpha/numeric using formulas daily. From 2010 - 2018 temporary job assignments
ADILIA COLINA
Retail Banker & Teller
Woodforest National Bank (Hired)
May 2007 - Jan 2010
● Assisted customers with all banking transactions.
● Heavy cash flow daily
● Retail banking sales and customer service.
From 2003 - 2007 care giver for a family member
Brenntag International, Chevron Companies, Shell International, Shell Energy and Texas Employment Commission (TEC) (Temp, Hire & Perm jobs)
Administrative Assistant, Fulfillment and Interviewer (Hired) Jan 1998 - May 2003
● Bilingual Admin Assistant
● PWP for Shell Energy USA presentations
● Edited Shell Energy USA website
● Data Entry and SAP alpha/numeric
● Excel data reports and graphs
Education:
University of Houston Central Houston, TX
August 1989 to May 2012
San Jacinto College Houston, TX
August 1985 to May 1987
Skills:
● MS Office Suite 10 (Word, Outlook, Pwp, Excel)
● Sharepoint
● Adobe & Photoshop
● Bilingual (Spanish)
● Data entry & 10-key (alpha/numeric)
● Payroll (Reports) in Excel
● Customer Service
● Retail Banking/Sales
● Analyst (Business & Customer accounts)
● Assistant Manager
References Upon Request
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