Technical Support Customer Service
Resume:
Courtney Knott
CSR/Technical Support Agent
Experienced in customer service, technical support,
caregiving, and hospitality roles. Skilled in
communication, problem-solving, multitasking, and
attention to detail. Adaptable in fast-paced and
demanding environments. Experience in Remote WFH
setting with home office set up.
*********@*******.***
Johnson City, TN 37615
Work Experience
Housekeeper
Holiday Inn Express, an IHG Hotel
July 2023 - Present • Johnson City, TN
• Clean and maintain guest rooms and public areas according to company standards
• Perform deep cleaning tasks as needed
• Stock and maintain housekeeping carts and storage closets
• Ensure all amenities are restocked in guest rooms
• Report maintenance issues to appropriate department
• Provide excellent customer service to guests
• Work efficiently and independently
• Handle guest requests and complaints in a professional manner
• Follow all safety and sanitation policies
• Maintain a neat and tidy appearance at all times Remote CSR/Technical Support Agent
Teleperformance, USA/AO Smith
April 2022 - February 2023 • Bristol, TN
• Provide excellent customer service over the phone and via email
• Handle technical support inquiries with patience and professionalism
• Troubleshoot software and hardware issues remotely
• Maintain accurate records of customer interactions and transactions
• Adhere to company policies and procedures at all times
• Collaborate with team members to resolve complex customer issues
• Continuously develop knowledge of products and services to better assist customers
• Work independently in a remote setting while ensuring customer satisfaction
• Meet or exceed productivity and quality goals
Delivery Driver
Domino's
October 2015 - October 2018 • Johnson City, TN
• Deliver pizzas to customers in a timely and friendly manner
• Maintain a clean and organized delivery vehicle
• Provide excellent customer service during deliveries
• Follow all traffic laws and safe driving practices
• Work efficiently to meet delivery time goals
• Handle cash transactions accurately
• Assist with store operations when not out on deliveries
• Communicate effectively with team members and customers
• Adhere to company policies and procedures
• Ensure customer satisfaction with each delivery
Waitress/Server
Harbor House Restaurant
October 2009 - May 2013 • Johnson City, TN
• Providing excellent customer service in a fast-paced restaurant environment
• Taking food and drink orders accurately and efficiently
• Delivering orders to tables in a timely manner
• Assisting with opening and closing duties
• Maintaining a clean and organized work station
• Upselling menu items and specials to increase sales
• Handling cash and credit card transactions
• Working collaboratively with kitchen staff and other servers
• Adhering to company policies and procedures
• Ensuring customer satisfaction through attentive and friendly service Adult Caregiver
RHA Health Services
October 2008 - September 2009 • Kingsport, TN
• Provide personalized care and support for adult clients
• Assist with activities of daily living
• Ensure safety and well-being of clients
• Administer medications as needed
• Maintain accurate documentation of clients' progress
• Attend mandatory training sessions
• Follow individual care plans
• Promote independence and self-care skills
• Demonstrate compassion and empathy towards clients Hostess
Carrabba's Italian Grill
August 2007 - August 2008 • Johnson City, TN
• Greeting and seating guests
• Taking reservations over the phone
• Assisting servers with running food
• Maintaining cleanliness of hostess station
• Managing waiting list during peak hours
• Working efficiently in fast-paced environment
Retail Associate
Limited Too, INC.
November 2006 - May 2007 • Johnson City, TN
• Provide excellent customer service to all shoppers
• Assist customers in finding merchandise and making purchase decisions
• Maintain a clean and organized store environment
• Restock merchandise on the sales floor
• Process transactions accurately and efficiently
• Assist with inventory management tasks
• Contribute to a positive and friendly store atmosphere Education
East Tennessee State University
Incomplete Bachelors, Criminal Justice/Criminology with a Minor in Sociology August 2008 - May 2011 • Johnson City, TN
I finished 3 years of my 4 year Bachelor’s degree. Even though I only had two semesters left before I could graduate, I took a gap year for personal reasons. During that time I had my son and just never got around to getting back to school. I kept my GPA at or above a 3.0 during my time at ETSU. Science Hill High School
High School, High School Graduate
August 2004 - May 2008 • Johnson City, TN
I graduated with a 3.75 GPA. I was awarded the Hope/Lottery Scholarship that paid for my tuition to ETSU and I was also awarded with a Pell Grant.
Licenses and Certifications
Drivers License
State of Tennessee
May 2006 - February 2028
Drivers License was originally issued in May of 2006. Of course they have to be renewed, so as of present, the most recent was issued in February 2020 and will expire in February 2028. Skills
Decision Making Organizational Skills Answering Phones SalesForce Time Management Remote Work From Home Experience Microsoft Office Multitasking Excellent Verbal and Written Communication Skills Conflict Resolution Exceptional Organizational Skills Maintained Document Files Technical Support Active Listening Shipping and Receiving
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