Customer Service Call Center

Adrian Ewing

****************@*****.*** 713-***-**** Houston, TX

SUMMARY

Seasoned professional with 17 years of diverse experience, seeking a Customer Service Rep role. Skilled in coordination, quality auditing, and inventory management from tenure at Amazon and New Breed Logistics. Demonstrated excellence in customer-facing roles, adept at security and community service. WORK EXPERIENCE

Xanitos Houston TX

Housekeeping Jan 2024 - Jan 2025

• Maintained high standards of cleanliness and sanitation throughout the facility by diligently performing daily housekeeping tasks, adhering to Xanitos' protocols, and ensuring a safe and welcoming environment for staff and visitors.

United States cold storage Fort Worth TX

Forklift Feb 2023 - Jan 2024

• Stored pallets of food in designated coolers and freezers to maintain product integrity.

• Ensured accurate placement of products in storage areas following safety and health protocols. Transworld inc Houston Texas

Collections Agent May 2023 - Mar 2024

• Managed collection processes for overdue loan payments, ensuring timely recovery efforts.

• Negotiated payment arrangements with clients to facilitate the settlement of default loans.

• Finalized settlement agreements for delinquent accounts, maintaining a focus on amicable resolutions. Tele performance Houston TX

Technical Support Call Center Representative Jan 2021 - Aug 2022

• Addressed incoming customer service calls with a focus on technical troubleshooting and issue resolution for a variety of products and services.

• Provided detailed guidance and support to customers, ensuring a high level of satisfaction and efficient problem-solving.

• Collaborated with team members to maintain up-to-date knowledge of product changes, service issues, and technology updates.

• Documented all customer interactions in the company's CRM system, maintaining accurate records for follow-up and quality assurance purposes.

• Met and exceeded company targets for call handling time and customer satisfaction ratings, contributing to the overall success of the call center team.

• Identified and escalated priority issues to the appropriate departments or team leads, ensuring timely resolution of complex problems.

• Participated in regular training sessions to enhance technical knowledge and customer service skills, staying ahead of industry trends and best practices.

• Assisted in the creation of knowledge base articles and support documentation to improve customer self-service options and reduce call volumes.

• Maintained a high level of professionalism and patience when dealing with challenging calls, ensuring a positive company image and customer experience.

Amazon Distribution/Fulfillment Fort Worth TX

Coding Coordinator / Picking & Stower 2015 - Jan 2021

• Coordinate and optimize the picking and stowing processes within Amazon's Distribution/Fulfillment center, ensuring accurate coding protocols are followed, inventory is managed efficiently, and orders are fulfilled in compliance with company standards.

Securitas Fort Worth TX

Security Guard 2015 - 2019

• Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises at Securitas; conducted regular patrols of the property to ensure safety protocols were followed and reported any suspicious activities to the appropriate authorities. City Of Fort Worth/Como Community Center Fort Worth TX Kitchen Coordinator 2012 - 2015

• Coordinated daily kitchen operations at City Of Fort Worth/Como Community Center, ensuring efficient meal preparation and service, maintaining inventory levels, adhering to health and safety regulations, and managing a team of kitchen staff to support community events and programs. EDUCATION

Everman High School

High School Diploma

2007

Tarrant Area Food Bank

Culinary Arts Program

2011

ServSafe

Management Certificate

2012

CERTIFICATIONS

ServSafe Certificate 2011

ServSafe Management Certificate 2012

SKILLS

Customer Service • Leadership • Logistics • Organizational Skills • Detail-Oriented

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