Customer Service Communications Manager

Tiarra Neal

**** ****** *****• Greenville, NC ***34 • 252-***-**** • *********@**.******.***

OBJECTIVE: To obtain a full-time opportunity in Service Management that would allow me to utilize my creativity, leadership skills, and knowledge of the industry to better the organization.

EDUCATION:

Pitt Community College Greenville, NC

A.S. Communications/Biology May 2012

A.S. General Education May 2011

A.S. Arts May 2012

CERTIFICATIONS:

ServSafe® Food Protection Manager

TIPS (Training for Intervention Procedures)

Communications Manager

RELEVANT WORK EXPERIENCE:

ARAMARK Higher Education Greenville, NC

East Carolina University - Catering August 2007-Present

Supervisor (Retail Dining)

Oversee and expedite cash handling of $600 per shift and audit the location safe of $2,200

Manage 15 employees per shift

Track inventory counts and perform analysis via PRIMA

Order food and supplies for unit

Develop employee schedules and staffing guides

Assist with menu planning and production for location

Offer coaching and performance feedback to staff

Assist managers with employee discipline sessions

Monitor and maintain quality customer service standards

Conduct Safe S.T.E.P. safety and site assessments

Work at ECU manager events, including concessions, football games, and open house

Attend quarterly trainings including food production, progressive discipline, and professional development

East Carolina University – Java City Coffee Shop

Supervisor (Residential Dining) July 2010-July 2011

Oversaw and expedited cash handling of $300 per shift and audited the location safe of $600

Supervised 35 employees per shift

Tracked and reported daily sales and labor hours

Performed weekly inventory checks

Ensured safety standards were followed by the staff

Responsible for upholding food safety and sanitation measures

Assisted with the planning and execution of special events

Convergys Greenville, NC

Lead Worker June 2006-June 2007

Supervised line staff made up of 10 employees

Greeted and served up to 400 customers per shift

Scheduled employees and managed time off requests

Performed monthly inventory checks

Mayflower Seafood Winterville, NC

Team Leader November 2004 to July 2006

Server

Crew Trainer/Server

- Promoted to Crew Trainer, where I trained all new employees, and I also took orders and served customers their food.

Pitt Community College

Winterville, NC

Financial Aid Registrar Assistant

Assistance to the office of Admission and Records

Utilizing a program called Singularity to process and verify student’s information pertaining to verification and financial aid records

Assisted students with the financial aid process, assistance with helping students with student filling out financial aid application using (fasfa.ed.gov) and also assistance with the loan application process where students were asked about income and any other financial assistance that they would receive to determine eligibility of financial aid to be rewarded

OTHER WORK EXPERIENCE:

Catering

Detail Associate January 2006-February 2007

SKILLS & ABILITIES:

Proficient in Microsoft Office Word, Excel, and PowerPoint

Excellent analytical, customer service, and leadership skills

References

Susan Calamario (Director)

Phone number 252-***-****

Email: ********@***.***

Morris Williams (former supervisor)

phone number: 252-***-****

work phone: 252-***-****

Stephanie Rooks (Dean at Pitt Community College)

work phone: 252-***-****

email:*******@**.******.*** Fred Mangold (former manager)

work phone:252-***-****

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