Customer Service High School
Resume:
Gabriela Alexandra
Penaloza Sanchez
*****************@*****.***
Skills
● Look forward different ways to satisfy customers by giving them the service they deserve and also by treating them with respect and integrity.
● Get work done in an efficient manner and always make sure that everything is correct, it is important that the work that is assigned to me is correct with no imperfection.
● Experience with customer self service and phone support as well in both languages english and spanish which helps me to increase my knowledge and my customer service skills.
● Consider myself as a responsible person. Don't like to be late or be absent because it is known that I have expectations to be met at my workplace. Professional Experience
Amazon - FC Associate Summer 2025 - Currently working here (seasonal) Some of my responsibilities are:
● Scanning and shipping orders for customers.
● Load trucks with all the packages and get them ready for delivery. Mc Donald’s - Crew Member Summer 2024 - Summer 2025 Some of my responsibilities were:
● Taking customer orders in self service and not self service as well.
● Learned cashier skills such as, attention to detail, Efficiency, problem solving and communication.
● Efficiency and multitasking making sure that all the food is handed out in good conditions and correctly.
Rancho Markets Fall 2024 - Winter 2024 (seasonal)
Some of my responsibilities were:
● Time management needed to control the time that took me to put the food in the customers bag. Overall, when the store was really full, I needed to be efficient and fast.
● Used self customer service there since customers used to ask me questions about prices and products.
Latinos In Action (LIA)
● Learned how to communicate better with different people maintaining a positive attitude in any type of situation.
● Improve leadership skills and team work skills by attending and helping in different community events.
● Work with kids in a learning environment to help them learn different writing and reading skills.
Education
Cyprus High School - High School Diploma
Spring 2025
Awards
● Service hours certificate - Spring 2025
● Business Office specialist certificate - Fall 2024 References
● Amazon
● Blanca Ortiz- Mc Donald’s manager
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