Customer Service Help Desk
Resume:
KORIE COOPER
CHESAPEAKE, VA
*************@*****.***
PROFESSIONAL SUMMARY
Motivated and tech-savvy individual with a keen interest in IT support and problem-solving. Possess a solid background in basic computer systems, software troubleshooting, and customer service from previous positions. Eager to utilize strong communication skills and a willingness to learn in a fast-paced help desk setting. Committed to delivering efficient technical support and ensuring a positive user experience while gaining hands-on experience in the IT industry. Currently pursuing Google Cyber Security Certification and CompTIA Security+.
SKILLS
Basic Troubleshooting, Technical Support, Customer Service(Expert), Windows Operating System, Microsoft Office, Password Resets, Software Installation, Printer Support, Email Setup, Remote Assistance, Ticketing Systems (Basic), Communication Tools (Zoom, Teams), Basic Networking, System Updates, User Account Help, File Management, Internet Navigation, Phone and Chat Support, Help Desk Procedures, Upbeat and outgoing attitude, Teamwork and Collaboration.
EMPLOYMENT HISTORY
Personal Shopper Walmart
Sep 2020 - Mar 2025
Chesapeake, VA
• Delivered exceptional customer service by understanding client preferences and enhancing the shopping experience.
• Streamlined the order picking process to improve turnaround times and customer satisfaction
• Coordinated with store teams to ensure product availability and reduce stock discrepancies
• Used company software and mobile devices for order management and inventory tasks
• Assisted coworkers with basic troubleshooting of scanning equipment and software issues
• Tracked product availability issues using digital systems for accurate reporting
• Helped implement inventory systems to minimize stock issues and improve accuracy
• Collaborated with other departments to support smooth technical operations
• Worked with team members to improve in-store displays and increase customer engagement
• Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall
service quality.
EDUCATION
Graduated from Grassfield High School 2020
Going to Liberty University Fall 2025 for bachelors in Cybersecurity.
CERTIFICATIONS
Customer Service and Sales Certified by the National Retail Foundation
Microsoft Office specialist - PowerPoint 2013
WISE Financial Literacy Certification
Currently Working on Google Cybersecurity Certification, Comptia Security+, and Comtia Network+.
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