Technical Support Customer Service
Resume:
Calvin Nguyen
San Bernardino, CA *****
************@******.**
Professional Summary
Seeking for an opportunity that believes in the progress of their employees. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Technical Support
Legacy Employment Solutions-Ontario, CA
November 2023 to November 2023
• Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
• Documented all customer interactions and solutions in a detailed ticketing system for future reference
• Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution
Security Guard
Contemporary Services Corporation-Ontario, CA
April 2019 to April 2022
Greeted clients and guests in a professional and courteous manner to build and maintain. Checked identification of all persons entering and exiting the facility. Denied entrance to the building to unauthorized persons. Customer Service Representative
Conduent
August 2019 to September 2019
Managed documents and prepared for printing and distribution. Worked with client's files.
Cart Associate
Walmart-Fontana, CA
2017 to 2017
Education
High school diploma or GED
Sierra High School-San Bernardino, CA
2017
Skills
• Linux
• IT support
• Desktop Support
• Operating systems
• Communication skills
• Bilingual
• Customer support
• Technical Support
• Help Desk
• Computer literacy
• Data entry
• Microsoft Office
• Computer skills
• Windows
• Technical support
• 10 key typing
• Computer networking
• English
• Computer Hardware
• Operating Systems
• Customer service
Certifications and Licenses
Driver's License
CompTIA A+
Guard Card
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