Customer Service Administrative Support

WAYNE C. FOX

***- ***- ****

*********@*****.***

Miami Springs, FL 33166

W O R K E X P E R I E N C E

OFFICE ASSISTANT

PepsiCo September 2024 - Present

Tracks and analyzes route payment history using SAP software. Review and confirm POD documentation for accuracy, ensuring all deliveries were completed successfully and in compliance with company standards. Monitored and validated payment records for deliveries, ensuring timely and accurate payments to vendors and customers.

OFFICE ASSISTANT/RECEPTIONIST

Archive America - Hialeah, FL April 2023 to July 2024

Processed payments via credit cards, wire transfers, and check transactions; managed Paymode downloads and Sage PFW ERP system. Handled check processing, data entry, and scanning into accounting system. Managed monthly statement/invoice mailings and postage (FedEx, UPS, USPS). Operated FiServ and Panini check reader for check scanning and deposits.

MEDICAL BILLER/COLLECTOR

CSI Caregiver Services, Inc. - Medley, FL February 2014 to December 2022

Collections for Medicaid accounts via multiple online portals. Served as Insurance Coordinator, verifying coverage and maintaining active account status. Processed weekly credit card and cash payments for registries in Accounts Receivable (A/R).

LUGGAGE SUPPORT REPRESENTATIVE

Royal Caribbean Cruises Resolved customer issues related to lost, damaged, or delayed baggage and property left onboard. Assisted with luggage swap issues, filing claims, and resolving reports at pier. Provided backup support for reservations and customer service calls.

Publix Supermarkets, Inc November 2007 - September 2011 Processed customer transactions efficiently, handling cash, credit, and debit payments. Prepared and packaged deli products, ensuring quality and presentation. Trained new employees on company policies, customer service standards, and job-specific tasks. CASHIER/DELI CLERK & CENTRALIZED NEW HIRE TRAINER

S U M M A R Y

Highly organized and proactive administrative professional with extensive experience in office management, scheduling, and customer support. Skilled in multitasking, streamlining operations, and providing seamless executive support in fast-paced environments. Known for maintaining confidentiality and adapting quickly to new systems.

S K I L L S

Route Coordination & Scheduling

Payment Processing (Credit Cards, Wire Transfers, Checks, Paymode)

Invoice & Statement Management

Data Entry & Documentation

ERP Systems (Sage PFW ERP, SAP)

Customer Service & Support

Claims Processing (Lost/Damaged Baggage)

Administrative Support

Billing & Collections (Medicaid, A/R)

Office Technology (FiServ, Panini Check Reader)

Employee Training & Development

Shipping & Logistics (FedEx, UPS, USPS)

Problem Solving & Issue Resolution

Confidentiality & Compliance

E D U C A T I O N

Liberal Arts

(Non-Grad)

University of Alabama

Birmingham, AL

1996-1998

Library Information Sciences

(Non-Grad)

Broward College

Davie, FL

1988-1990

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