Product Manager Project Management

Gursewak Singh Ghumman

***** ***** **, **** ***, MORGAN HILL, CA, 95037

+1-669-***-**** ***************@*****.***

PROFESSIONAL SUMARY

Motivated and detail-oriented recent graduate with a strong foundation in product development, market analysis, and project management. Seeking to leverage analytical and organizational skills in an entry-level Product Manager role to drive innovation, optimize user experiences, and contribute to product strategy. EXPERIENCE

DATA SCIENCE ANALYST September 2021 – March 2025

Accenture AI

• Analysed 2 product usage data to identify trends, guiding future enhancements and strategic decisions.

• Collaborated with cross-functional teams (engineering, design, and marketing) to help define product features and specifications.

• Conducted user research and analysis to inform product decision-making and development.

• Assisted in the creation of product roadmaps and feature prioritization based on user feedback and business objectives.

• Implement A/B testing to evaluate new features, boosting user engagement by 15%.

• Develop 5 interactive dashboards for stakeholder insights, fostering data-driven decisions.

• Collaborate with 10 engineers to align KPIs with corporate objectives, enhancing measurement accuracy.

• Use machine learning to predict user behaviour, increasing retention rates by 10%. • Drive significant improvements in user engagement through data-driven insights and strategic feature enhancements. APPLICATION DEVELOPMENT ANALYST July 2018 to May 2019 Accenture Gurgaon

• Resolved 10+ weekly high-priority issues for T-Mobile, enhancing client satisfaction and efficiency.

• Developed 2 effective strategies and solutions for support tickets, improving response time.

• Collaborated on 3 design applications, contributing to innovative client solutions.

• Diagnosed and managed 9 complex issues, ensuring seamless application functionality.

• Streamlined application development processes, significantly reducing turnaround time and improving overall project efficiency for client T-Mobile.

• Pioneered novel approaches to application design, introducing cutting-edge solutions that addressed complex client challenges effectively.

• Fostered strong partnerships with 3 cross-functional teams, ensuring seamless integration of transformed applications and enhanced user experience.

• Analyzed and revamped 10 technical issues, maintaining high standards of code quality and system performance for TMobile's applications.

Infosys July 2015 to June 2018

Senior System Engineer Gurgaon

• Managed system performance issues for PTC, boosting equality by 32% and cutting costs by 48%.

• Led a 1 year-long training project, enhancing team skills and operational efficiency.

• Identified and streamlined 3 system inefficiencies, driving significant cost reductions.

• Collaborated with 2 clients to improve system performance and achieve measurable results.

• Implemented 3 solutions that increased system equality and reduced operational expenses.

• Spearheaded system optimization for PTC, enhancing performance and leading a 12-month training initiative. Achieved 32% quality improvement and 48% cost reduction.

• Proposed solutions for underperforming systems, driving substantial efficiency gains. Orchestrated 3 comprehensive training program, yielding measurable quality and cost benefits. Infosys November 2011 to June 2015

System Engineer Pune

• Completed 2 applications and enhanced support for Nike, reducing incidents through optimized solutions.

• Provided engineering support to Nike, achieving measurable incident reduction with redesigned solutions.

• Controlled Nike's application by identifying and rectifying the three biggest causes of incidents, leading to a measurable reduction in incident rates while enhancing overall system reliability for users.

• Revised Nike's app support, significantly decreasing incidents and enhancing client satisfaction.

• Reduced Nike's incident count by 50% by refining solutions and delivering robust engineering support.

• Authored robust applications for Nike's apparel and footwear divisions, optimizing solutions to reduce incident frequency and enhance production support efficiency.

• Streamlined problem management processes, significantly decreasing incident counts and improving overall system performance for high-profile client Nike.

• Pioneered creative solutions in application development, elevating production engineering support and drastically minimizing recurring issues for Nike's product lines.

• Partnered with cross-functional teams to implement effective incident management strategies, fostering a proactive approach to system optimization.

EDUCATION Faculty of Management Studies Masters of Business Administration July 2019 to June 2021

New Delhi

Lingaya’s Institute of Management and Technology, Faridabad Bachelor of Technology: Computer Science

July 2007 to June 2011

Faridabad, Haryana

Websites, Portfolios, Porfiles

• https://www.linkedin.com/in/gursewak-ghumman- 0897a684/ Certifications

• Certified in Microsoft Power BI Desktop for Business Intelligence and Tableau.

• Passed Six Sigma Yellow Belt’ Certification Exam and designated as Six Sigma Yellow Belt Professional and passed Six Sigma White Belt Certification by Council of Six Sigma Certification.

• Certified in 'Agile Crash course : Agile Project Management, Agile Delivery' Udemy online course in 2021 and completed ‘Fundamentals of Project Planning and Management’.

• Completed ‘Supply Chain Management: A learning Perspective’ online course by KAIST

• Participated in the International Wheelchair Basketball match against Nepal in 2016 Languages English – C2, Hindi – C2, Punjabi – B2

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