Customer Service Data Entry
Resume:
Memphis, TN *****
*************@*****.***
EDUCATION
ASSOCIATE
Computer Science
SOUTHWEST community college
May 2017
High School Diploma
Cordova High School
May 2014
BROOKE BROWN
PROFESSIONAL SUMMARY
Versatile and hardworking, driven to improve productivity and customer relations with attention to detail and a professional demeanor. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
SKILLS
Timekeeper/Payroll
Data Entry
Clerical
Customer Services
Microsoft Office
Office equipment proficiency
System implementation
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
Strategic data systems Millington, TN June 2024 - Current
Provided comprehensive support to military sailors and their families, resolving inquiries through multiple communication channels, and ensuring high satisfaction levels.
Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communication channels.
Independently process standard personnel actions necessary to process military members for assignment, enlistment, reenlistment, promotion, awards, performance evaluation, routine boards, separation, or similar matters
Identify and correct inaccurate data in personnel systems, and verify that corrective personnel actions are taken.
Interpret policy and data to respond to inquiries pertaining to military personnel actions, including entitlements, benefits, and eligibility for various Navy programs.
CUSTOMER TRADE SPECIALIST
FedEx January 2021 - Current
Performed accurate data entry.
Ensured adherence to global import and export standards through accurate documentation.
Contacted customers through outbound calling initiatives.
Handled agency consignments in strict compliance with both governmental and organization standards.
HUMAN RESOURCES SPECIALIST
MLG&W July 2017 - November 2021
Entered vital details into analytical software.
Executed accurate management of payroll and timekeeping operations.
Delivered prompt solutions for customer issues through effective communication channels.
Reviewed HR documents meticulously.
Oversaw coordination of HR inquiries from multiple teams.
PRESCHOOL TEACHER ASSISTANT
Cordova Christian Academy January 2016 - July 2017
Ensured high standards of quality care and education were consistently maintained.
Directed classroom activities with a proactive, patient approach.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
CUSTOMER SERVICES ASSOCIATE
Lowe's Home Improvement June 2014 - December 2016
Addressed customer inquiries during the shopping experience and provided information on loyalty and protection plans.
Supported daily functions and operations in the back office.
Addressed customer needs while efficiently managing call flow.
Enhanced retail checkout experience by streamlining cashier workflows.
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