Customer Service Representative
Resume:
Marinda M. Robinson
Tampa, Florida 33617
***********@*****.***
Job Objective
Customer Service Representative that can create customer satisfaction and build long term Business relationship for the Company
Summary of Qualifications
*Proficient in the operation of Office equipment and computers.
*Excellent oral and written communication skills.
*Trained in Microsoft Word, Excel.
*Adept in areas of all Customer service skills: Communications, Problem Solving, Collaboration to work very well with others while solving the customer’s request.
Professional Experience
Offline Customer Support 1 Spectrum Riverview, Fl, 11/5/2021-6/16/2025
*Identifying, analyzing and correcting errors on customer accounts within multiple systems.
*Owning special requests and researching needs that contribute to the success of the team and ultimately enhance the customer experience.
*Completing offline and back office support tasks, such as customer mailings while maintaining call logs, Interact with customers and coworkers to ensure accuracy of information and requests.
Customer Service Representative 1 Quest Tampa, Fl 12/01/2017-11/1/2021
*Handles all customer inquiries by reporting of verbal results,concerns of service failures .
*Documented and reported call history in the patients file and maintained appropriate records.
*Utilization of established protocols and Standard office procedures for reporting the clients concerns.
Customer Service Representative LabCorp Tampa, Fl 7/5/2011-6/1/2017
*Serviced as a liaison between the LabCorp branches and Regional Laboratories
*Researched and Troubleshoot while resolving customer complex issues.
*Performed a variety of Administrative/Clerical duties (i.e., Billing, Paternal testing and data entry and working with the Patient Service centers
Member Service Representative New York Life/AARP Operations Tampa, Fl 6/4/2008-12/15/2009
*Assisted AARP customers with their life insurance policies ranging from payments, coverage suggestions, advising of status of services.
*Updated Pertinent policy information according to the Policy Holder.
*Working closely with the claims department in regards to claim for death benefits
Education:
Diploma East Bay High School Ruskin Fl
Certificate AAPC - CPC Medical Coder Online
References: Furnished upon request
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