Customer Service Fast-Paced

KARYN OSUNA

Miami, FL • 305-***-**** • [************@*****.***]

Professional Summary

Responsible and observant professional with strong customer service experience and a recently obtained Florida Security D License. Known for staying calm under pressure, handling conflicts professionally, and maintaining a safe, organized environment. Ready to bring a high level of attention, reliability, and communication skills to a security role with Allied Universal. Licensing & Certifications

Florida Class D Security License

Issued: 2025

Relevant Experience

Target – Miami, FL

Team Member / Front-End Support

2022 – 2024

• Monitored store entrances and exits for potential safety concerns

• Supported loss prevention by reporting suspicious activity and assisting with inventory control

• Maintained a strong presence at customer service desk, resolving conflicts calmly and professionally

• Worked closely with management during emergency situations (shoplifting, crowd control)

Ross Stores – Miami, FL

Cashier / Customer Service Associate

2021 – 2022

• Maintained order in high-traffic areas and ensured customers followed store policies

• Handled difficult customer situations with tact and de-escalation skills

• Trained in incident reporting procedures and basic surveillance awareness Education

High School Diploma

Miami, FL

Skills

• Situational Awareness & Observation

• Conflict Resolution & De-escalation

• Surveillance Awareness

• Emergency Response Assistance

• Incident Reporting

• Excellent Communication

• Reliable & Punctual

Objective

To obtain a Security Officer position at Allied Universal where I can apply my strong attention to detail, customer service background, and newly acquired security training to help maintain a safe and secure environment.

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