Customer Service Field

Rahmaine Taylor

Jamaica, NY *****

Email: ************@*****.*** Phone: 718-***-****

Professional Summary

Reliable and adaptable operations and field service professional with over 10 years of experience in utility location, pest control, logistics, team supervision, and customer service. OSHA-certified and known for precise work, strong communication, and a proactive approach to safety and compliance. Excels in fast-paced environments requiring both physical performance and technical accuracy.

Core Competencies

• Utility Line Locating (Gas, Electric, Telecom)

• Pest & Environmental Control

• Field Safety & Compliance

• Logistics & Delivery Operations

• Team Leadership & Staff Coordination

• Retail Sales & Inventory Management

• Customer Service & Public Interaction

• Equipment Handling & Vehicle Maintenance

Professional Experience

Remote Dispatcher / Travel Planning Agent (MTA / GCS)

Remote November 2024 – Present

Coordinate non-emergency transportation logistics for MTA/GCS clients, ensuring reliable and timely service across the tri-state area.

Manage booking, routing, and dispatching operations through digital platforms, providing consistent communication between drivers and passengers.

Handle high-volume scheduling tasks while troubleshooting real-time issues such as delays, cancellations, and route changes.

Deliver excellent customer service, verifying rider eligibility and supporting ADA-compliant travel arrangements.

Maintain accurate documentation and follow compliance protocols related to transit scheduling and service verification.

Utility Locator – Contractor for Con Edison

Con Edison / Jamaica, NY 2023 – 2024

Accurately identified and marked underground utility lines (gas, electric, telecom) using industry-standard equipment and mapping software.

Ensured compliance with 811 regulations and Con Edison safety protocols.

Documented daily job logs and communicated with contractors and residents to prevent excavation hazards.

Maintained a clean safety record and resolved site access or utility conflicts professionally.

Pest Control Technician

Aptive Environmental – Queens, NY 2022 – 2023

Conducted residential and commercial inspections to identify pest issues and recommend tailored treatments.

Applied eco-friendly and EPA-approved products to eliminate or prevent infestations.

Educated customers on pest prevention techniques and scheduled follow-up visits.

Maintained service records and managed route schedules efficiently.

Fleet Service Attendant

National Alamo Rental Car – Flushing, NY 2017

Maintained cleanliness and functionality of rental vehicles.

Performed inspections upon vehicle return and supported vehicle dispatching.

Logistics & Delivery Associate

Dynamex (now TForce Final Mile) – Garden City, NY 2016 – 2017

Delivered packages across NYC with accuracy and timeliness.

Handled warehouse tasks, including order loading, scanning, and vehicle prep.

Ensured customer satisfaction through responsive and courteous service.

Retail Store Supervisor

Journeys – Valley Stream, NY 2016 – 2017

Supervised retail team and handled store operations including inventory, merchandising, and sales goals.

Directed team training and customer service initiatives.

Automotive Detailing Supervisor

Wrench Auto Repair & Detailing Center – Jamaica, NY 2009 – 2017

Led a team in detailing and vehicle refurbishment.

Managed supplies, equipment maintenance, and customer satisfaction.

Food Service Associate

Dunkin’ Donuts – Jamaica, NY 2015 – 2016

Prepared food and beverages to quality standards and maintained a clean work environment.

Handled cash register and customer orders in high-volume setting.

Janitorial Supervisor

Airway LLC – Jamaica, NY 2015 – 2016

Oversaw cleaning teams and managed supplies, schedules, and inspections.

Administrative Assistant

Colors Restaurant – New York, NY 2015

Supported front-of-house operations, handled supply orders and deliveries.

Office Support Associate

ROC United – New York, NY 2015

Maintained office inventory, managed communications, and supported receptionist duties.

Seasonal Retail Associate

Toys "R" Us – Long Island City, NY 2014 – 2015

Assisted in stock handling, cashiering, and sales floor operations.

Visual Merchandiser

Macy’s – Elmhurst, NY 2014

Set up displays, handled markdowns, and managed floor presentation.

Retail Shift Leader & Inventory Coordinator

Duane Reade – New York, NY 2013 – 2014

Supervised daily retail operations and oversaw inventory procedures.

Stockroom Lead

Journeys – Elmhurst, NY 2012 – 2013

Managed incoming merchandise and assisted in store merchandising.

Education

Associate Degree in Computer Science

Bramson ORT College – Forest Hills, NY (2016)

High School Diploma in Law & Government

Richmond Hill High School – Richmond Hill, NY (2010)

Certifications

• OSHA 10

• OSHA General Industry Safety and Health

• First Aid & CPR

• Food Handler Certificate

• Valid NY State Driver’s License

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