Customer Service Room
Resume:
Kamal Darjee
**** ******* ******, **********, ** 30052
***********@*****.***
Professional Summary:
Service-oriented server with over 10+ years background in customer service. Core competencies include multi-tasking, delivering prompt and friendly as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Professional Experience:
Loews Hotels Atlanta Jan 2023 - Present
Banquet Server (On Call)
Efficiently serve foods and beverages to over 500+ guests per event
Adhere to banquet event specifications to set up china, linen, glass and silverware
Actively listen and attend to needs of guests by offering appropriate options and solutions
Attend meetings to understand function specifics, such as guest expectation and hotel requirements
Maintain hygiene per workplace standards and supervisor instructions during and after events. Loews Hotels Atlanta Jul 2016 - present
Room Service Server
Answer room service calls to take food orders
Deliver food to guest rooms and meeting rooms
Arrange tables and silverware per restaurant standards
Check whether food and beverage orders are correct before serving customers Loews Hotels Atlanta Jan 2013 – Jul 2016
Houseperson
Routinely inspected work areas, identified cleaning needs, potential safety hazards, problems, or repair needs
Assisted room attendants to ensure guest rooms are prepared efficiently
Responded immediately to any guest requests or concerns and promptly resolved issues. W Midtown Hotels Atlanta March 2010 – Jan 2013
Steward - Dishwasher
Operated and maintained commercial dishwashing machines efficiently, ensuring a constant supply of clean dishes
Collaborated with kitchen staff to ensure timely dish delivery during peak hours
Followed all safety procedures and company policies when working with kitchen equipment and tools
Education:
Purbanchal Higher Secondary School Jhapa, Nepal
High School Diploma 2007
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