Customer Service Air Force

Contact Information:

GERALDINE TATE Tel. 862-***-****

*United States Air Force Veteran* ************@*****.*** Highly Motivated, detail oriented, driven and creative thinker. Ability to multi-task and quickly master technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports thereby meeting guidelines. Excellent team-building skills.

SKILLS SUMMARY

Report Preparation

Written Correspondence

General Office Skills

Business Math

Microsoft Windows

Great Organization

Computer Savvy

Customer Service

Typing (55+ wpm)

Business English

Lotus 1-2-3

WordPerfect 5.1 / 6.1

Microsoft Word

Filing / Editing

Office Procedures

Management Skills

Telephone Skills

Super Write(80wpm)

EXPERIENCE

Quest Diagnostics - Teterboro, New Jersey

Medical Courier Specialist / Driver

Nov 2018 – March 2024

Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.

Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.

Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.

Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.

Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.

Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.

Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.

Place Door Hanger for will-call clients with no specimens out. Place Door Hanger for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.

Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.

Keep route information, sequencing and all client notes up to date.

Attendance and punctuality in meetings and training sessions.

Meet all training requirements in a timely manner as assigned.

Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.

Document and provide appropriate client satisfaction information to Logistics Management.

Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.

Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.

MINDRAY (DATASCOPE) - Mahwah, New Jersey

Return Goods Tech

Dec 2000 - July 2009

Accountable for receiving and processing $300K of medical equipment for resale

Implemented a program for the company to recycle scrap items

Processed items on DRM to be sent back to the vendor

Completed cycle counts on a regular basis

Performed inventory

UNITED STATES AIR FORCE - International

Customer Service/ Problem Solving/ Communication

Jan 1981 - Oct 1996

Oversee office operations and provide impeccable customer service:

Diplomatically resolved customer complaints on as-needed basis

Rapidly learn and master varied computer programs

Ability to work in a fast-pace atmosphere and learn new ideas quickly

Maintained excellent customer relations and developed customer rapport

Ability to follow instructions well and make decisions with no supervision

Motivated and supervised 8 employees on a daily basis

Maintained all record-keeping procedures without error

Delegated responsibilities to employees to meet company’s expectations

Effectively developed telephone communication skills and consistently met quotas TECHNOLOGY

Manage Data communication, install a PC network

Safely disassemble and reassemble a computer system

Install and configured system software and I/O devices

Can critically compare types of microprocessor & optimized memory

Demonstrate the use of laboratory safety precautions MILLITARY:

United States Air Force – Logistical Specialist, 1981 to 1996 Kwan Ju Air Force Base, Korea

Edwards Air Force Base, California

Mountain Home Air Force Base, Idaho

Andrews Air Force Base, MD

Incirlik, Air Force Base, Turkey

Holloman Air Force Base, NM

HONABLE DISCHARGE

EDUCATION:

Computer Learning Centers, Inc – Paramus, New Jersey Network Technology, 2000

Magna Cum Laude

Contact this candidate