Truck Driver Customer Service

Boliver Emery

INFORMATION TECHNOLOGY SUPPORT/SOLUTIONS

Grand Prairie, TX 682-***-**** ***************@*****.*** LinkedIn.com/in/ Highly motivated professional with background in the transportation industry with passion for technology and innovation. Dedicated to applying IT knowledge in high impact customer and business solution roles. Excellent attention to detail and teamwork skills with curiosity for learning innovative ways to impact the customer experience and enhance business needs. Core competencies:

Customer Service/Success

Transportation/Logistics

Client Support/Engagement

Conflict Management/Solutions

Safety Protocols

Cross-functional Partnerships

Leadership and Development

Business Operations

Performance Metrics/Outcomes

Policy/Procedure Management

Quality Control

Process Improvement

Data Analysis and Reporting

Financial Reconciliations

Inventory Management

TECHNICAL SKILLS

Remote Access (VPN): Citrix Access Gateway, Okta

Applications and Software: Microsoft Office Suite, Citrix, Avaya, Slack, WebEx, Zoom, MS Teams Email and Mobile Devices: Google, Outlook, Apple (iPhone, iPad) Operating Systems: Windows XP, Vista, Windows 10, 11 Anti-virus/Security: Norton, McAfee, Okta Verify, Symantec VIP Access IT Certifications: Google IT Support Certificate (Nov. 2023) IT Certification Competencies: Client Email Configuration PC, Laptop and MAC Troubleshooting Infrastructure Services Management (DNS, DHC Directory, WDS) TCP/IP Network Configuration and Management RDP/VNC Remote Assistance Virtualization Technology Type 1, 2, VMware Mobile Device Troubleshooting Inventory Management WAP & SOHO Configuration and Management Network Troubleshooting Mobile Device Management Install, Troubleshoot Printers

PROFESSIONAL EXPERIENCE

Donation Collector Red, White & Blue/Special Olympics - Arlington, TX - May 2024 - Current Delivery Station Customer Service Amazon/GNCT - Mansfield, TX - Dec. 2023 - April 2024 Truck Driver, Class A Precision Trucking LLC - Dallas, TX - Jan. 2023 – Apr. 2023 Local Truck Driver Central Transport – Fort Worth, TX - Jun. 2020 – Jul. 2022 Local Truck Driver J. B. Hunt – Grand Prairie, TX - May. 2019 – Jun. 2020 Local Truck Driver NFI – Terrell, TX - Jan. 2019 – May. 2019 Local Truck Driver Central Transport - Fort Worth,Tx - Jun. 2018 - Dec.2018 Local Truck Driver DART Transit – Dallas, TX - Aug. 2017 - Jun. 2018 OTR Truck Driver Heartland Express - Dallas, TX - May. 2017 - Aug. 2017 OTR Truck Drive CR England – Salt Lake City, UT - Aug. 2016 – May. 2017 EDUCATION AND CERTIFICATIONS

Per Scholas Technical Institute, Dallas, TX

CompTIA A+ & Google IT Support Certificate (450+ hours of intensive instruction) Nov. 2023 Commercial Driving License, Class A, State of Texas

Endorsements: N (Tank vehicles) - X (Tank + Hazardous) - H (Hazardous Materials) High School Diploma, Creekview High School - Carrollton, TX Apr. 2013

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