Pharmacy Technician Customer Service remote work

Megan Smith

Dynamic individual with hands-on experience in Pharmacy Medication Therapy Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Skills

Work History

Certified Pharmacy Technician

Ochsner Medical Center, New Orleans, LA March 2025 - Current Pharmacy Operations Manager

Walgreen's Pharmacy, River Ridge, La May 2021 - March 2025 Kenner, LA 70065

504-***-**** *********@*******.***

Updating medication histories Patient confidentiality Pharmacy and customer records management Problem-solving skills Pharmacy operations Pharmacist support

FDA and HIPAA compliance Multitasking and organization Record keeping Patient counseling

Prescription management Insurance verification

Patient paperwork Regulatory compliance

Billing and coding Attention to detail

Data entry Time management

HIPAA regulations Customer service

Insurance billing Medication dispensing

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Maintained proper drug storage procedures, registries, and records for controlled drugs. Resolved non-routine issues like third-party billing, computer system, and customer service issues. Stocked, labeled, and inventoried medication to keep accurate records. Completed paperwork, entering prescription and insurance or billing information into patient profiles. Coordinate verification, filling, and delivering of more than 200 daily prescriptions. Assisted pharmacists in delivering Medication Therapy Management services by identifying eligible patients, preparing documentation, scheduling consultations, and ensuring follow-up for optimized therapeutic outcomes.

Education

Pharmacy Technician Certification Board at Metarie, La MTM Certification July 2025

American Pharmacists Association at Washington, DC Certified Immunization March 2023

Pharmacy Technician Certification Board at Metarie, La Certified Pharmacy Technician October 2022

Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.

Discussed medical histories with patients in effort to provide most effective medical advice. Trained pharmacy interns and newly hired pharmacy technicians. Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases. Developed policies and procedures for effective pharmacy management. Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.

Collaborated with store manager to maintain daily operations. Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction. Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Coordinated data entry, filling, and verifying of more than 700 prescriptions per day.

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