Information Technology -- Helpdesk Technician

Sephora Ndiaye ***************@*****.*** ***** Capon Tree Ln Woodbridge, VA 22191 +1-703-***-****

SUMMARY

A highly organized and motivated professional with a strong foundation in managing project activities, fostering collaboration among stakeholders, and delivering high-quality results. Possessing proven experience in documentation, problem-solving, and managing expectations to ensure project goals are met within planned scope and schedule. Eager to apply superior communication and leadership skills to an entry-level Project Manager role, where I can contribute to developing project plans, identifying and mitigating risks, and ensuring project deliverables are of the utmost quality.

EDUCATION

George Mason University Fairfax, Virginia

Bachelor of Science in Information Technology May 2025

oRelevant Coursework: Systems Analysis and Design, Multimedia and Web Design, Human-Computer Interaction

Northern Virginia Community College Woodbridge, Virginia

Associate of Science in Information Technology, Cum Laude May 2021

oGPA: 3.4

EXPERIENCE

HelpDesk Technician Digitec Solutions Inc. Clifton, VA April 2025 – Present

Managed and prioritized a high volume of technical requests, effectively leading and tracking project activities to meet timelines and ensure client satisfaction.

Provided project reporting and documentation by writing and formatting instructional guides for common support tasks and new systems.

Managed customer expectations by communicating effectively with a diverse clientele to understand their needs and provide clear, concise solutions.

Identified and mitigated technical risks by troubleshooting and configuring hardware and software, ensuring operational continuity for end-users.

Paralegal Intern Sports Media Inc. Remote January 2021 – April 2021

Managed and organized extensive legal documentation with meticulous attention to detail and accuracy, ensuring deliverables met established standards.

Applied strong written and oral communication skills in all correspondence, essential for liaising with project stakeholders.

GPS Risk Advisory Summer Scholar Intern Deloitte McLean, VA June 2022 – August 2022

Promoted collaboration among stakeholders and worked effectively within a team to analyze data and improve business processes.

PROJECTS

SQL Database Implementation and Querying January 2024 – May 2024

Led the development of a relational database, creating a project plan and schedule that included timelines, milestones, and resources.

AWS Cloud Infrastructure and Web Hosting June 2024 – August 2024

Oversaw the configuration of a LAMP stack (Linux, Apache, MySQL, PHP), ensuring project goals were met within the planned scope, schedule, and cost.

SKILLS

Project Management: Project Planning and Scheduling, Documentation, Risk Identification and Mitigation, Quality Assurance, Project Reporting, Stakeholder Management, Collaboration.

Professional Skills: Excellent Written and Verbal Communication, Problem-Solving, Attention to Detail, Organizational Skills, Time Management, Leadership, Decision-Making.

Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), G-Suite, MySQL.

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