Customer Service Call Center

************@*****.***

009***********

Jordan, Amman, Gardens

12.9.1999

Skills

Communication

Time Management

Leadership

Teamwork

Problem Solving

Strong Ability To Work

Long Hours Under

Pressure

Fast Learner With

Ability To Adapt

Quickly

Language Proficiency

Arabic: Native

English: Advanced

Nour Thaer Ali Asaad

Experienced Coustmer Service Manager

Dedicated Customer Service Manager with extensive

experience in enhancing client satisfaction and operational efficiency. Demonstrates strong leadership skills through roles ranging from Assistant Manager to Spa Receptionist, successfully coordinating schedules and managing guest relations. Proven ability to handle customer inquiries and resolve complaints with professionalism, ensuring a luxury experience. A fast learner who thrives under pressure, committed to fostering teamwork and maintaining high standards in service.

Experience

Harmonex 07/2019 - 12/2020

Amman

Customer Service & Call Center,

Leya’s Event Planning 07/2021 - 08/2022

Data Entry & Receptionist,

Tareq Handal For Cosmetics 10/2022 - 05/2023

Assistant Manager,

Luxury Palace Hotel 11/2024 - Present

Amman

Spa Receptionist,

• Welcoming guest & ensuring smooth check in & check out procedures at the spa .

• Coordinating appointments and managing spa schedules for clients & therapiest .

• Providing detailed information about spa services, treatments & promotions .

• Handling customer requests, concerns & complaints professionally.

• Ensuring a high level of cleanliness, comfort & hospitality in the spa environment.

• Supporting team members to mentain excellent guest experience in a luxury setting.

Education

Daheyat Al Rasheed For Girls - 08/2019

High School

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