Operations Manager Project Management

Robert L. Ice

www.linkedin.com/in/robert-ice-*b**0417 **********@*****.*** 904-***-****

Senior Infrastructure Manager / Senior Operations Manager

Technical Management Project Management Enterprise Data Warehouse Infrastructure Management Platform Support

PROFESSIONAL SUMMARY

Strategic infrastructure and operations leader – driving enterprise-scale data platform transformations and complex multi-cloud migrations that enhance resilience and scalability across public sector and financial services environments. Deliver consistent service excellence by integrating advanced consulting, robust security frameworks, and rigorous audit compliance with day-to-day operational management of high-demand, mission-critical platforms. Lead diverse cross-functional teams through comprehensive project lifecycles, optimizing resource forecasting, execution, and client engagement. Excel at aligning innovative technical solutions with evolving business goals to expand client portfolios, improve platform stability, and elevate performance.

Platform Delivery & Optimization – Lead infrastructure and operations teams to maintain exceptional availability, accelerate cloud migrations, and enforce compliance standards across government and enterprise data environments.

Cross-Functional Leadership – Partner with sales, engineering, and vendor teams to synchronize project priorities, unlock new revenue streams, and deliver tailored consulting services that address complex client needs.

Risk & Security Management – Oversee audit readiness programs, continuous vulnerability tracking, and security hardening initiatives to safeguard platform integrity and ensure adherence to stringent regulatory requirements.

AREAS OF EXPERTISE

Performance Tuning Capacity Planning Cloud Migrations Security Compliance Audit Readiness Vendor Management Data Warehousing Change Management Release Management Production Support System Administration Networking Penetration Testing Vulnerability Management Consulting Delivery Data Center Management Audit/Security Compliance Incident Management Change Management Release Management Server Capacity

WORK EXPERIENCE

Engagement Manager January 2024 – June 2025

Teradata Corporation

Delivered consulting and technical support for dozens of public sector accounts, collaborating across sales and client teams to manage complex project lifecycles involving performance optimization, security enhancements, and cloud migrations.

Enhanced leads and customer satisfaction by delivering analytic/reporting solutions aligned with client timelines.

Supported PMO and deal desk teams (RFPs / SOWs) that advanced sales growth, project delivery, and client retention.

Forecasted project progress, resource allocation, and revenue streams to provide actionable insights for management.

Partnered with Sales/Engineering teams to facilitate proof-of-concept initiatives and strengthen client engagement.

Directed cloud migration efforts from on-premises systems to AWS, Azure, and GCP, ensuring smooth transitions.

Coordinated DBMS and OS upgrades while managing issue resolution and reporting to maintain system integrity.

Led security hardening efforts, vulnerability tracking, POAM reporting, and auditing to compliance standards.

Managed customer meetings, project reporting, status updates, and delivery to ensure alignment and execution.

Delivered all consulting services—including cloud migrations, performance tuning, security engagements, and OS/DBMS upgrades—for 25 Public Sector accounts across 2024–2025.

oResulted in full execution of project deliverables and increased revenue across the portfolio.

Secured a $1M annual revenue increase by collaborating cross-functionally to win the U.S. Marine Corps project bid, expanding the Public Sector customer base and strengthening the company’s federal footprint.

Senior Infrastructure / Operations Manager August 2017 – December 2024

Teradata Corporation

Directed infrastructure and operations teams supporting CMS (Centers of Medicare & Medicaid) IDR Infrastructure/Operations a complex government analytics platform, integrating Teradata and Snowflake environments. Streamlined escalation processes, guided performance tracking, and aligned cross-functional efforts to ensure platform reliability and compliance.

Directed comprehensive CMS IDR support covering release management, analytic platform oversight, network operations, issue resolution, SLA adherence, and customer delivery, ensuring system stability and compliance.

Managed daily operations including performance monitoring, capacity planning, ETL execution, vendor coordination, and issue tracking to maintain platform availability and reliability.

Senior Infrastructure / Operations Manager – Teradata Corporation (Continued)

Completed annual Teradata performance evaluations to optimize system efficiency and support strategic planning.

Collaborated with vendor teams to resolve technical issues and align support activities with organizational goals.

Supported CMS penetration testing and ACT audits while managing weekly compliance and vulnerability scanning

Delivered a stable, high-performing, and audit-compliant environment for CMS platform by overseeing daily Infrastructure and Operations support as well as ensuring high availability and customer satisfaction.

Spearheaded a four-year platform migration from Teradata to Snowflake by standing up and managing a parallel production environment, ensuring uninterrupted service and transition to modernized data architecture.

Senior Technical Manager November 2015 – June 2017

Bank of America

Directed global EDW infrastructure operations and support, ensuring enterprise-scale system stability, performance, and availability through proactive capacity planning, cross-functional issue resolution, and rigorous change governance.

Maintained EDW documentation relating to database procedures, standards, incident/problem management, reporting and metrics for Teradata and Hadoop (Big Data) environments.

Oversaw third-party vendor relationships, ensuring alignment with business objectives and delivery of services.

Led data center and cloud infrastructure projects, providing support and reporting to optimize operational efficiency.

Supported disaster recovery, replication, and continuity of business initiatives to safeguard critical data assets.

Produced senior management monthly scorecard for Teradata and Hadoop resource utilization (space and CPU).

Directed production support teams overseeing performance and capacity planning, and developed enhanced reporting procedures that improved clarity, accuracy, and timeliness of senior management reporting.

Senior Group Infrastructure Manager March 2004 – November 2015

Citibank

Delivered continuous support, testing, and upgrades for a global Teradata-based enterprise data warehouse, managing infrastructure, BI tools, and hardware/software across 14 systems to serve 10,500 users through all SDLC phases.

Directed a global Enterprise Data Warehouse delivery team across multiple regions, integrating database analysts, development, and production support to ensure cohesive project execution. Managed EDW projects involving Teradata, IBM, and Citibank systems, coordinating schedules, resources, budgets, and communications.

Spearheaded data governance, security, entitlements, SLA adherence, backup and restore strategies, compliance audits, architecture, ETL processes, capacity planning, and hardware/software upgrade roadmaps.

Received Citi Chairman’s Leadership Award and performance recognitions for exceptional leadership and contribution to quality excellence (Multiple Star Player, Galaxy of Thanks, Lifesaver Award, Quality Excellence Team Award).

Directed the global deployment of a new Enterprise Data Warehouse by managing database, production support, and system administration teams, enabling successful rollout to 13 systems and over 10,000 users worldwide.

Senior Database Analyst June 2003 – March 2004

Winn Dixie Stores

Maintained stable and secure multi-platform database environments by executing DBA operations, optimizing performance, supporting development lifecycles, and updating key DB2 standards and documentation to ensure operational excellence.

Engineered and maintained DB2 databases across Z/OS and AIX platforms, ensuring consistent availability and performance for corporate environments. Executed DB2 object maintenance, migrations, health checks, and backups.

EDUCATION

Associates in Science – Data Processing – Jones College, Jacksonville, FL

Professional Development and Training Coursework: Management, Technical, and Leadership

Databases: Teradata, DB2 Z/OS, DB2 UDB AIX, IMS DB/DC, Snowflake, Hadoop/Cloudera Manager

OS: AIX, Mainframe OS/390 & Z/OS, MP RAS, HP-UX, MVS, Windows, AIX, Linux, AWS

Languages: SQL, JCL, COBOL, REXX, Unix Scripting

Cloud: AWS, Microsoft Azure, Google Cloud Platform

Vendor tools: Erwin, Teradata TTU, Data Stage/Abinitio, Omegamon, Cognos, SAS, ServiceNow, SharePoint

Backup tools: Veritas Netbackup, IBM, BMC, Platinum, TARA, Replication, COB/Disaster Recovery

Misc. tools: Splunk, Slack, BI Tools, Air Flow, Databricks, SAFe certified, JIRA, Confluence, ITIL

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