Data Entry Customer Service

Patrina Moton

Florissant, Mo. ***** 314-***-**** ************@*****.***

A highly experienced Patient Service Representative with 10 years of experience in providing excellent customer service. Possesses strong data entry record keeping skills, as well as a deep understanding of patient demographics and insurance information. Proven ability to ensure accuracy and efficiency in all tasks, with a commitment to delivering outstanding customer service. Professional Experience

Patient Access Representative

BJC Medical Group

● Manage front desk operations and workflows to ensure a positive patient experience.

● Interact with patients and visitors in a courteous and professional manner.

● Schedule appointments and process documentation.

● Verify insurance and scan/retrieve documents with multiple BJC systems

● Utilize critical thinking skills to assess and respond to various situations.

● Handle Prior authorizations,medical billing and insurance referrals.

● Knowledge on ICD-10

Patient Access Representative

Saint Louis University Hospital

● Communicate with patients to schedule procedures, gathering

● information about their needs and preferences.

● Schedule appointments in a way that efficiently uses patient time and resources.

● Collect patient information, including medical history, billing, and insurance details.

● Enter information into the appropriate databases. Wireless Sales Representative

Best Buy

● Greeting customers, answering inquiries, addressing complaints, and ensuring a positive customer experience.

● Selling wireless devices, plans, and accessories, identifying customer needs, and recommending appropriate solutions.

● Open new account, assisting with upgrades, and managing existing customers

● Achieved monthly individual and teams sales targets.

● Developed strong relationships with customers and colleagues Education

Parkway North High School - Diploma

Skills

● Customer Satisfaction

● Excellent people skills

● Medical Terminology

● Insurance Billing

● Team Collaboration

● Caring and Empathetic

● Training Coordination

● Multitasking and Organization

● Exceptional customer service

● Problem-Solving

● Epic

● Microsoft Office Suite

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