Front Office Customer Service

CURRICULUM VITAE

Personal details.

Name: David Baraka Ngumbao

Date of birth 22.02.1994

ID no. 31716084

Gender: male

Marital status: single

Religion: Christian

Languages: English and Kiswahili

Telephone no: +254*********

Email address: *************@*****.***

Profile statement

I am a motivated and adaptable person seeking a position in the front office as a receptionist which will utilize both professional and technical skills. I am also committed to learning, excellence ethics and people, an excellent communicator with great interest in sharing knowledge and passion for community service and positive change.

Carrier objectives

To develop my skills in an organization or institution that offers both challenging and opportunity for personal initiative and carrier advancement, leading up to a position of responsibility as a result of giving service to the society with a remarkable performance. skills

Time management

Document filling

Scheduling appointments

Adaptability

Professional skills

Communication and phone handling

Effectively managed high volume phone system handling approximately 80 calls daily with about 90% resolution rate

Demonstration of strong verbal communication resulting in about 40% reduction of misdirected calls and improved client satisfaction

Multitasking

Successfully handled reception duties while managing administrative duties resulting in increased overall office efficiency

Managed a comprehensive filling system achieving a high accuracy and minimizing document retrieval time

Customer service

Resolved client inquiries achieving a reduced in issue resolution time and enhacing the customer experience

Implementation of guest feedback system leading to overall office atmosphere Maintaining a customer satisfaction through effective issue resolution and a friendly demeanor Work history

Receptionist Dec 2024- up to date

English point hotel and spa

Telephone operator Sep 2024- Dec 2024

English point hotel and spa

Porter Aug 2023-Sep 2024

English point hotel and spa

Education background

2022-2023 Bahari beach hotel and spa, Nyali Mombasa Training as a front desk receptionist and a telephone operator 2016-2021 Egerton University, Nakuru, njoro campus Persuing Bachelor degree, science in horticulture

2010-2015 Barani secondary school, Malindi.

Kenya certificate of secondary Education

2001-2010 St Andrews primary school.

Kenya certificate of primary education

Hobbies

Socializing

Travelling

Reading novels

Referees

1. Mrs. ngare

Deputy head teacher

St. Andrews primary school

p.o.box 423

MALINDI.

2. Mr .J. M Changawa

Principal

Barani secondary school

p.o.box

Tel; +254*********

3. Dr. Robert gesimba

COD, crops, horticulture and soils (CHS)

Egerton University

p.o. box 536 Njoro

Tel 051622804

4.Ms Fahima Kupha Salim

Supervisor, headreceptionist,

Bahari beach hotel

p.o.box 86693, Mombasa Kenya

Tel +254*********

5. Md mercy mihegwa

Front office manager,

Marina English point hotel and spa

p.o.box

Tel +254*********

Contact this candidate