Forklift Operator Customer Service

Gerard A. Price

512-***-**** • *********.********@*****.***

**** **** ***** *** #***, Lago Vista, TX 78645

Production / Shipping And Receiving / Forklift Operator • PCBA Assembly Logistics & Material Handling / Hi-Impact Customer Service / Manufacturing & Sales Leadership An accomplished and highly experienced Logistics, Customer Service and Sales Professional with years of experience specializing in Production, Shipping and Receiving, Real Estate and Financial Service Sales, Retention Sales, Marketing, lead generating, and Consultative Sales Methodology leveraging teamwork and offering growth potential. Deliver presentations to national accounts and Fortune 500 customers. Organize and present sales information to inside sales staff and management, outlining product and channel partner opportunities as well as target markets, researching results and recommending future action. Create innovative go-to-market strategies that maximize the impact of a company’s sales efforts while acting as the internal/external product specialist to account executives, sales channels, alliance partners, customers and prospects. Technology Sales and Marketing Effective Closer • Lead Generator Consultative Sales Solutions Creating Positive CE to Establish Repeat Business Sales and Channel Enablement Tools for New Accounts Added Value Proposition

CAREER PROGRESSION

Staffmark - ( TK ) Tesla Forklift Operator / Warehouse ( Kenco ) Frito- Lay Forklift Operator / Spec Ops / Shipping and Receiving ( January 2025 - June 2025 )

● Emphasized value in providing excellent Production / forklift operator / Shipping and Receiving service using material handling processes

Fast- Paced warehouse environment, operating and monitoring Forklift PIT machines ( Reach Truck/ Sit Down ) to get maximum output of Pallets picked for Shipment..

● Utilizing RTD Scanners, Pallet Jacks, Forklifts, Crown and Raymond PIT and Manifest in a warehouse and production environment, staying within company policies, while using great Team and Leadership skills. ● Data Entry, coordination of Inventory, Customer Accounts, Stocking and Inventory Replenishment.

● Increased efficiency and productivity by completing all task given, picking parts and watching the production line.

Onin Staffing - (Flex) PaloAlto Production / PCBA Level 2 Soldering Production / PCBA Assembly (February 2024 - December 2024)

● Emphasized value in providing excellent Production /Soldering motherboards and inspection using proper material handling processes

Clean room environment, operating and monitoring computer chip wave flow solder machines to get maximum output of chips.

● Utilizing Kanko Soldering Iron, Motherboard Fixtures, Wave Solder machines, and RTD Scanners in a warehouse and production environment, staying within company policies, while using great Team and Leadership skills. ● Data Entry, coordination of Inventory, Customer Accounts, Stocking and Inventory Replenishment of motherboards.

● Increased efficiency and productivity by completing all task given, picking parts and watching the production line.

Charter Communications

● Retention / Sales Agent (October 2018 - January 2024)

● Emphasized value in providing excellent customer service using tentative listening ● Provides state level support, information, and non-regulatory guidance regarding general curriculum laws and rules

● Utilizing empathy in a call-center environment, staying within company policies, while using great soft skills

● Data Entry, coordination of online payments, account review and technical support ● Collaborates with other divisions within the company to provide support and guidance to the customer ● Increased efficiency and productivity by completing all task given

● Performs highly advanced consultative services and technical assistance work

● Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment

Integrated Human Capital (IHC) - Orbitech / (TEA-Texas Education Agency) Production and Manufacturing / Certification & Standards Analyst (December 2014- October 2017)

● Provided Kitted Parts for Production and the Clean room using clean room materials in a clean room environment, operating and monitoring machine part cutting machines to get maximum output of applied materials server rack parts.

● Utilizing RTD Scanners, Schematics, Blueprint Manifest, parts cutting machine in a warehouse production/clean room environment, staying within company policies, while using great Team and Leadership skills. ● Data Entry, coordination of Inventory, Customer Accounts, Stocking and Completed Orders.

● Providing excellent customer service to educators using state policy and procedures

● Provides state level support, information, and non-regulatory guidance regarding general curriculum laws and rules ● Utilizing empathy in a call-center environment, staying within company policies, while using great soft skills ● Data Entry, coordination of online payments, account review and TEAL sign in and technical support

● Collaborates with other divisions within the state agency to provide support and guidance with respect to the TEKS ● Increased efficiency and productivity by completing all task given

● Performs highly advanced consultative services and technical assistance work

● Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment Evins Personnel- (Spansion) AMD Production / Warehouse Production / Shipping and Receiving (May 2009- December 2014)

● Emphasized value in providing excellent Production / Shipping and Receiving service using material handling processes

Clean room environment, operating and monitoring computer chip wafer machines to get maximum output of chips.

● Utilizing RTD Scanners, Pallet Jacks, Forklifts, and Manifest in a warehouse and production environment, staying within company policies, while using great Team and Leadership skills. ● Data Entry, coordination of Inventory, Customer Accounts, Stocking and Inventory Replenishment.

● Increased efficiency and productivity by completing all task given, picking parts and watching the production line.

Starwood Hotels and Resorts

Reservation Sales Agent (September 2007 — May 2009)

● Branded the Resort I Hotel I to generate company growth and income

● Conversion of sales were a monthly average of 40-50% sales top converting days 65-70%, 100-150 calls ● Increased efficiency and productivity by coaching peers on various sales methods Guaranty Bank

Online Banking Rep. (June 2004 – May 2007)

● Renewal of IRA accts, Up selling financial Products, reviewing fees and credit card transactions ● Staying within company policies while doing electronic funds transfers

● Taking (50-100 calls daily), CDs, Money Market Accts. Data entry

● Teamwork, and coaching on various polices and soft skill methods

● Fraud investigations/collections

AT&T Wireless

Customer Care Rep. (November 2002- May 2004)

● I was providing excellent customer service using tentative listening and empathy

● Providing information on multiple solutions to billing, device, and other account issues ● Multi-tasking using: Windows XP, Siebel, Internet explorer, Excel

● Troubleshoot technical issues on customer’s accounts using various systems Education:

Victory High School, Van Nuys, CA

Student (1994-1998)

● General studies, Introduction to computers. Graduated with a 2.5 GPA

● Attended Pasadena City College For 2 Semesters, Did not finish because I moved to Austin ● Attended Austin Institute of Real Estate studying the Principals of Real Estate. March 2003 ● Principals of real estate, Law of agency, Law of contracts, Finance, Residential leasing ● Attended real estate seminars: Investing, Property management, Marketing, Asset protection

References:

● Robert Jordan: Uber., Known For: 20 Yrs. Contact: 323-***-****

● Gabe Arias: Zebra Insurance, Known For: 25 yrs. Contact: 512-***-****

● Tyrone Lee: NetSpend, Known For: 25 Yrs. Contact: 512-***-****

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