Customer Service Management Support
Resume:
Corina Hill
Jasper, Fl
**************@*****.***
Education/Business professional position allowing for parlay of demonstrated organization, training and management support, customer service, communication, and board liaison skills proven by over 20 years of successful employment in the education and healthcare industry. Work Experience
Marketing Development & Financial Coordinator Bookkeeping Services Self-Employed August 2023 to Present
Processing payments, invoices, income and receipts and entering data into accounting software or databases then filing hard copies. Preparing financial statements showing business income and expenditure. Paying vendor invoices and tracking bank account balances. Verifying the accuracy of business accounts and alerting the Accountant of errors. Recording any inconsistencies to help the Accountants reconcile inaccuracies. Developing monthly financial statements including cash flow, profit and loss and balance sheets. Preparing employee wages. Managing employee expense claims. Helping the Accountant with administrative duties and preparing yearly accounts Elementary Teacher
TAYLOR COUNTY SCHOOL DISTRICT-Perry, FL September 2021 to August 2023 Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations. Adapt teaching methods and instructional materials to meet students varying needs and interests. Establish clear objectives for all lessons, units, and projects and communicate those objectives to students. Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible. Meet with parents and guardians to discuss their child’s progress and to determine priorities for their child and their resource needs. Prepare students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks. Prepare materials and classrooms for class activities. Manager of Education & Opportunities
FACES & VOICES OF RECOVERY-Washington, DC April 2021 to September 2021 Reporting to the Chief Executive Officer, responsible for carrying out strategic initiatives related to opportunities for expansion of Faces & Voices education programs. Responsible for building relationships with customers/clients and external stakeholders and identifying their needs and securing new contracts as it relates to our training products and services. Responsible for overseeing all of the moving parts of the contracts process to ensure good communication and timely delivery of high-quality training and technical assistance products. Responsible for tracking progress of all deliverables. Responsible for collecting and analyzing education program evaluation data for quality improvement purposes. Develop and implement policies and procedures for the training and technical assistance program. Oversee new curricula development and review of current material. Manage Adjunct Faculty program and develop internship and mentorship programs. Maintain CEU approval from NADA AC and other related entities.
Distance Learning and Continuing Education Coordinator FLORIDA ALCOHOL AND DRUG ABUSE ASSOCIATION-Tallahassee, FL January 2020 to April 2021 Reporting to the Director of Contracts, work for Florida Lobbyist in conjunction with the Department of Families and Children’s Services, Office of Substance Abuse and the Office of the State Courts Administrator to educate and lobby for mental health and drug and alcohol abuse policies and practice improvement. Responsible for the continuing education to behavioral health practitioners, social workers, correctional officers and other groups on mental health and drug abuse issues in the State of Florida. Conduct online research and monitor and address policy issues related to emerging trends that impact substance abuse. Responsible for providing management for all training and education activities and services including managing the on-line resource center and managing web-based training activities to include registration and attendance services related to webinars, web-based meetings, teleconference meeting and in-person events, workshops and conferences. Responsible for the reporting of continuing education units (CEU’s). Black Board Administrator & Distance Learning Coordinator MONTGOMERY COMMUNITY-Troy, NC June 2019 to January 2020 Reporting to the Dean of Information Technology and Learning Resources: Responsible for the technical administration of the Blackboard Learning Management System (LMS) and collaboration with all college departments to ensure the LMS remains continuously operational and capable of meeting college-wide program goals. Worked with key internal and external stakeholders across the higher education community, to further the vision and plan for the application of learning management systems. Operated within a fast-paced, collaborative team environment centering on cyclical activities. Served as the liaison between Information Technology (IT) and the Instructional Design group. Responsible for Blackboard application administration, working closely with the server administrator. Responsible for course creation and day-to-day administration of Blackboard, as well as for planning for upgrades and exploring possibilities for future automation and integration of Blackboard. Adjunct Professor (Part-Time)
Responsible for teaching undergraduate and continuing education students in Business/Employability Skills via Distance Learning. Developed and managed the class syllabus and ensured that the syllabus met department and college standards. Planned and created lectures, class discussions, and assignments. Graded assigned papers, quizzes, and exams. Assessed grades for students based on participation, performance in class/online, assignments, and examinations. Reported student learning outcomes, class reviews, and analyzed student data. Collaborated with colleagues on course curriculum. Advised students on how to be successful and achieve goals. Was knowledgeable and updated on innovations and changes within course field. EC Teacher (Self-Contained & Inclusion)
STANLY & MONTGOMERY COUNTY SCHOOLS SYSTEM-Albemarle, NC October 2014 to May 2019 Responsible for teaching students along the special education continuum. Responsible for planning and case management of students with learning disabilities which included facilitating teacher and parent meetings, working with external service agencies, management of Individualized Education Plans and related paperwork, and overall student advocacy. Responsible for the assessment of student needs and progress monitoring. Developed and implemented an instructional plan which was compatible with the school and system-wide curricular goals. Used diagnostic information obtained from tests and other assessment procedures to update IEPs as needed. Provided direct special education instruction to identified students. Employed a variety of teaching methods to meet student needs. Implementation of these methods required the adaptation or development of materials. Communicated with parents regarding their children’s educational progress via periodic written progress reports. Acted as a case coordinator for assigned students; consulted with community care- givers, school support professionals, and parents to better understand and meet student needs. EMR Training Specialist – Electronic Medical Record BAYCARE HEALTH SYSTEM-Tampa, FL February 1997 to August 2014 Reported to the Director/Manager of Physician Training and Support. Responsible for the development of training protocols for the Medical Staff Office’s practice management and Electronic Medical Systems, supported software applications, procedures and daily workflow, as well as specified areas for staff development to meet organizational needs. Responsible for scheduling of training and development programs to meet organizational needs under the Director of Training and Process Improvement for BayCare Medical Group composed of 4 primary care groups consisting of 388 physicians, 73 Physician Extenders and 149 Office Systems within BayCare Health System. Participated in the transition of acquired practices and assisted with the implementation, system go- lives of the Central Business Office practice management system and the Electronic Medical Record system. Provided classroom and on-site user training for all systems/areas as needed. Identified issues regarding systems training or policies and procedures and communicates to Senior Management. Identified potential user issues during implementation and addresses issues. Developed mechanism for users’ feedback to determine satisfaction. Performed Electronic Medical Record systems training procedures and support, as well as, other systems training that correlate with Practice Management, Registration and Billing. Conducted systems training presentations for new users utilizing effective teaching skills and presentation materials. Presented training for software updates to all users. Received and responded to general questions from users regarding software and daily workflow. Worked with systems analysts to research difficult user questions and potential system issues. Acted as liaison regarding systems issues between the Physician Practices and the Central Business Office and established relationships with users. Developed training curriculum using different delivery methodologies, including but not limited to: ILT, CBT and distance learning. Determined objectives, experiences and materials for EMR and system education.
Director of Patient Registration
IASIS HEALTHCARE-Tampa, FL November 2011 to November 2012
Reported to the Chief Financial Officer. Planned, organized, implemented and controlled all hospital admission areas to include Scheduling, Admitting, SurgeryRegistration, Emergency Department Registration, Outpatient Registration, insurance verification and managed care authorizations. This position administered all policies, procedures and programs for Patient Registration and PBX Communications.
Assistant to the President, Office Manager & Board Liaison-BayCare BayCare Health System-Tampa, FL February 1997 to October 2006 Reported to the President of St. Joseph’s-Baptist Health Care. Responsible for the facilitation of daily activities and management of the Office of the President and Board activities. Developed, implemented and maintained in accordance with AHCA a comprehensive Patient Complaint database and Patient Response Program for Administration. Proactively assisted the President and CEO and members of Senior Management Team on daily operations. Responsible for scheduling meetings/coordinating travel and facilitating event planning for Senior Management Team. Acted as Board Liaison to the Chair of the Board of Trustees and Board Committee Chairs. Performed office management duties to include managing workload for 6 Executive Assistants and Receptionist, recruiting, interviewing, counseling and performance evaluations. Developed and managed Senior Management and Leadership Retreats, annual Board Retreats, monthly Board meetings and various Board projects. Responsible for securing meeting location, speaker/facilitator in conjunction with the Board Education Committee. Established retreat program, agenda, timeline, travel and activities to include travel to Chicago, Scottsdale, Orlando and Naples. Developed and managed Hospital Board Member VIP Program; accessible to Board of Trustees 24/7 via pager for hospital assistance, expedited services and VIP Program. Training Specialist/Customer Service Training Specialist -Central Business Office-BayCare Reported to the Vice-President of Patient Financial Services and Director of Admitting. Responsible for developing, implementing, measuring and maintaining an extensive patient satisfaction program for all Registration areas across BayCare to include 11 system hospitals consisting of 42 departments of approximately 500 registrar team members. Responsible for identifying, developing, organizing, planning, preparing and delivering both standard and customized technology training and materials for all team members. Developed training curriculum using different delivery methodologies, including but not limited to: ILT, CBT and distance learning. Determined objectives, experiences and materials. Delivered standard and customized technology education for assigned projects. Lead and motivated class to meet learning objectives. Applied knowledge of individual differences in learning styles. Maintained in-depth knowledge of application functions, features and structures (all platforms). Applied adult learning theory to training.
Interim Manager, Emergency Registration/Admitting-BayCare Reported to the VP of Financial Services and Regional Director of Admitting. Responsible for managing staff and operations for St. Joseph’s Emergency Department and St. Joseph’s Women’s Admitting and Emergency Registration areas. Successful in managing registration operations during a 30-hour system downtime. Managed, planned and oversaw all aspects of patient access services including patient registration, financial counseling, medical records and coding.Established programs, policies and procedures to maximize all available resources while maintaining a high level of quality and patient satisfaction. Developed and implemented polices to provide quality health care and maximize reimbursement for all services rendered. Prepared and analyzed management information and developed departmental goals and objectives. Complied with standards established by hospital administrators, medical staff and outside regulatory and accreditation agencies. Managed over 50 registrars in the Emergency Center and 15 registrars in the Admitting and Urgent Care registration areas to include: scheduling, payroll, interviewing and counseling/ terminating team members. Built team morale and promoted a fulfilling and productive work environment. Manager of Donor Relations
Hospital Foundation-BayCare
Reported to the President of the Foundation. Developed and managed a comprehensive Donor Program to include development of a Hospitality/VIP Program and Donor Recognition Program. Responsible for donor, board and physician cultivation and event planning. Developed and managed the Hospitality Program for donors/VIP patients. Responsible for team member, physician, board member and donor orientation/ education regarding Hospital’s VIP Program. Developed educational materials, training curriculum and presentations. Proactively cultivated/networked in building relationships with Hospital/Physician staff. Served as liaison between Foundation, donors, prospects and hospital staff. Served as Board Relations Manager and liaison to board and committee members. Managed a comprehensive recognition program for donor recognition. Responsible for donor cultivation, recognition events and managing fundraising projects/events. Education
Teaching Certification EAST CAROLINA UNIVERSITY - Greenville, NC 2017 Bachelor's in Business Administration UNIVERSITY OF SOUTH FLORIDA - Tampa, FL 2006 Associate's Degree TALLAHASSEE COMMUNITY COLLEGE - Tallahassee, FL 1988 Skills & Software
Proficient in Microsoft Office: Outlook, PowerPoint, Excel, Word, Access, Publisher, Raiser’s Edge, Press Ganey and Avatar Patient Satisfaction Surveying Tools, OAS Invision/Signature and HDX billing and insurance programs, STAR Navigator, Coral Clinical, Lawson, Physicians’ Portal, Pathways HealthCare Scheduling Systems, OLC Education/Training Program, Centricity Practice Partner EMR, Centricity Practice Partner (IDX Registration/Billing), Gateway EDI, Availity, GE Centricity EMR/Practice Management & Billing Systems, Blackboard, Ally, Informer, Colleague, Web- Ex, Zoom, Your Membership, Constant Contact, MailChimp, Salesforce, Word Press, Slack, Sharepoint, Canvas, Managed Care, Program Management, Instructional Design, Curriculum Development Accounting, Accounting software,QuickBooks, Social media management, Email marketing, Communication skills Time management, Marketing, CRM software, Business development, Training delivery, Content management systems, Adobe Captivate, Training & development, SharePoint, Project management, Project coordination, Human resources, IT, Google Cloud Platform, Google Suite, Events management, Financial management, IT project management, Financial planning, Website maintenance, Relationship management, Team management, Project management software, Healthcare management, Analysis skills, Account management REFERENCES AVAILABLE UPON REQUEST
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