Customer Service Hvac Apprentice

Clare Scroggins

Rusk,TX

225-***-**** ***************@*****.***

Professional Summary

Skilled HVAC Apprentice with experience in installation, maintenance, and troubleshooting, following OSHA standards and using industry tools. Strong background in law enforcement and security, with expertise in facility safety, critical incident response, and team coordination. Holds EPA 608, OSHA 10, and TWIC certifications, with technical and customer service skills. Adaptable, detail-oriented, and committed to professional growth.

Professional Experience

HVAC Apprentice

East Texas Refrigeration-Longview,TX

January 2025- Current

•Assisted in the installation, repair, and maintenance of HVAC systems.

• Performed routine maintenance tasks, including filter changes and system cleaning.

•Troubleshot basic HVAC issues and learned diagnostic techniques from senior technicians.

•Handled tools and equipment such as wrenches, multimeters, and refrigerant gauges.

•Followed OSHA and company safety guidelines to ensure a secure work environment.

•Provided support in customer interactions by explaining basic HVAC functions and issues.

•Completed on-the-job training to enhance technical skills and industry knowledge.

Correctional Sergeant

Louisiana Correctional Institution for Women – Baton Rouge, LA

September 2024 – January 2025

• Enforce regulations to maintain a secure correctional environment.

• Oversee inmate activities, ensuring adherence to institutional policies.

• Conduct facility inspections and searches to uphold safety standards.

• Implement rapid-response protocols for critical incidents, reducing response times.

Deputy Constable

Baton Rouge City Constable – Baton Rouge, LA

March 2024 – September 2024

• Increased case resolution rates by 20% through strategic investigations.

• Enhanced public safety by employing detail-oriented investigative techniques.

• Supported community initiatives, fostering positive public perception.

Correctional Sergeant

Dixon Correctional Institute – Jackson, LA

October 2023 – March 2024

• Managed inmate activities and maintained facility security.

• Conducted inspections to ensure compliance with safety protocols.

• Improved response times for critical incidents through rapid implementation of protocols.

Gravel Worker

Corely Industries – Palestine, TX

June 2018 – October 2023

• Optimized material sorting and transfer processes, improving operational efficiency.

• Trained new staff in handling heavy materials, fostering teamwork.

Correctional Officer

TDCJ Skyview Hodge Complex – Rusk, TX

February 2022 – October 2022

• Implemented surveillance techniques to enhance facility operations.

• Maintained compliance with institutional security policies.

Correctional Officer

TDCJ Joe F. Gurney Unit – Palestine, TX

November 2017 – July 2019

• Enforced security protocols, reducing facility incidents.

• Supported inmate rehabilitation by monitoring and reporting progress.

Customer Service Representative

Live Ops Agent Services, LLC – Palestine, TX

February 2021 – April 2022

• Delivered exceptional customer service, improving satisfaction rates.

• Streamlined call-handling processes to enhance operational efficiency.

Education

• Certificate in Database Engineering – Meta, Louisiana (2024)

• Certified Medication Aide – Elitemed Academy, Louisiana (May 2024 – May 2025)

• High School Diploma – Palestine High School, Palestine, TX (2017)

Certifications

• TWIC (Transportation Worker Identification Credential) (11/2024 – 11/2029)

• OSHA 10 Certification (12/2024 – No Expiration)

• EPA 608 Certification (06/2024 – 06/2029)

Skills

• HVAC Installation & Maintenance – Assisting in system installation, troubleshooting, and routine maintenance.

• Safety & Compliance – Adhering to OSHA standards, facility safety protocols, and industry regulations.

• Law Enforcement & Security – Experience in facility inspections, critical incident response, and enforcing regulations.

• Technical Proficiency – Skilled in database management, HVAC tools, and diagnostic equipment.

• Customer Service & Communication – Effectively interacting with clients and team members to ensure smooth operations.

• Problem-Solving & Adaptability – Quick decision-making in high-pressure environments with strong attention to detail.

Contact this candidate