Customer Service manager
Resume:
SKILLS
Conflict Resolution
Team Leadership
Customer Engagement
Audit Management
Training Development
EMPLOYMENT HISTORY
SEP 2020 - PRESENT
Front End customer service manager, Walmart, Somerdale, New Jersey
EDUCATION
SEP 1987 - JUN 1991
High school diploma, Northeast High school, Philadelphia PA REFERENCES
Selena Barrett
USPS
Kelly Kinzey
PHILA SCHOOL DISTRICT
6369 Edmund st. 1st floor,
Philadelphia, United States, 19135
*************@*****.***
KIMBERLY CROCKER
AT HOME CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL SUMMARY
Worked in customer service for over 30 years. A little more than 15 of those years has been in a management position leading teams of 20 or more. Very professional in my customer engagement and my ability to resolve any conflict. Skilled at training and developing new training programs to enhance customer service with speed and satisfaction.
Manage front-end operations, ensuring efficient customer service and resolving issues promptly.
Enhance customer satisfaction through effective team coordination and problem-solving skills.
Lead customer service team, streamline checkout processes, and implement efficiency measures, resulting in reduced wait times and improved customer satisfaction scores.
Foster teamwork among front-end staff, coordinate with other departments, and develop strategies to enhance overall store operations and customer experience.
Introduce new training programs for cashiers, implement digital queue management system, and optimize staffing schedules to meet fluctuating customer demands.
Mentor and coach team members, provide conflict resolution support, and create a positive work environment that promotes employee engagement and retention.
Ensure compliance with company policies, maintain accurate cash handling procedures, and conduct regular audits to identify areas for improvement in front-end operations.
Spearhead front-end operations, driving customer satisfaction through efficient service delivery and swift issue resolution, resulting in improved store performance.
CUSTOM SECTION
My motto
In my 30+ years in customer service, I have always lived by 2 things The customer always comes first and always take care of the customer. I never forget those 2 things and they have always come in very handy to remember.
Contact this candidate