Customer Service Sales Associate
Resume:
Luis Hernandez
Cedar Hill, TX *****
*********@*******.***
Work Experience
Associate
U.S. Bank - Arlington, TX
October 2022 to Present
Handle Spanish and English mortgage calls fast paced environment discussing escrow and mortgage insurance premiums
And help with any customer issues
Sales Associate
Extra Space Storage - Utah
December 2021 to January 2023
Handle sales calls regarding storage needs and help facilitate in the process with facilities across the United States. Customer service calls
Loan Processor temp
Navy Federal Credit Union - Texas
August 2021 to December 2021
Handle loan application files for high volume mortgage company. Assist with processing appraisal reports to send to underwriting for final confirmation temp job 3 months PMI/SII Sr. Associate
Mr. Cooper - Lewisville, TX
November 2018 to June 2021
Showing empathy to customers who have gone through loss, advising them of documents needed to achieve goals. Responsible for assisting customers with information regarding the private mortgagors insurance, setting the proper expectations and guidelines for approval, able to use different sources and tools to check into eligibility.
Customer Service Sr Associate Escrow
Mr. Cooper - Lewisville, TX
October 2018 to November 2018
Assist with escrow related inquiries, and submit escrow removal for homes that meet guideline thresholds with FNMA and FHA loans. Reviewed escrow shortages and submitted requests to tax vendors to verify any discrepancies Demonstrate broad base knowledge in multiple functional areas to solve problems. Proven track record of working/managing multiple processes Corporate Claims Associate
Nobilis Group - Irving, TX
March 2017 to October 2018
Coordinate and manage large catastrophe claim services involving hail storms including scheduling appraisals. Process and managed 15,000-20,000 comprehensive insurance claims per year. Work closely with customers to explain the full process of a claim from estimate to repair completion. Cultivate and maintain relationships with major insurance carriers including USAA, Liberty Mutual, E- and Travelers insurance
Inbound Sales Representative
Holiday Inn Club Vacations - Pantego, TX
August 2016 to March 2017
Responsible for meeting sales quotas, and conversion quotas to effectively meet budget. Inspect details of all package sales to make sure they are compliant with company standards. Stay engaged with all policies and up to date with sales goals
Sr Rep Altria
PFSweb - Dallas, TX
August 2015 to July 2016
Handle consumer service inquiries and scheduling services for promotional activities with Philip Morris and other brands, sorted mail out for, and sent outbound emails, and mailings to unsatisfied customers. Shift Leader
Burger King - Cedar Hill, TX
October 2010 to February 2013
Responsible for overnight closing and stocking of daily systems. Meet and exceed daily quality goals and income requirements set by company. Keep employees engaged and on task. Education
Associates Degree in Criminal Justice
El Centro College - Dallas, TX
2015 to February 2018
HS Diploma
Cedar Hill High School - Cedar Hill, TX
2005 to 2009
Skills
• Account Management
• Escrow
• Fair Housing Regulations
• Inside Sales
• Tax Experience
• Research
• Outside Sales
• Cold Calling
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