Business Development Customer Experience

VAHAGN AGANIKIAN Las Vegas, NV I 702-***-**** I *******@***.***

EXECUTIVE PROFILE

Strategic and growth-focused executive with over 20 years of proven leadership in business development, customer experience management, revenue operations, and operational optimization across government, private sector, and international markets. Expertise in developing end-to-end business strategies, leading cross-functional global initiatives, and driving customer-centric, data-informed decision-making. Adept at building high-performance teams and forging strategic partnerships that unlock new business opportunities, improve customer retention, and support enterprise growth objectives. AREAS OF EXPERTISE

• Business Development & Market Expansion

• Data-Driven Insights & Revenue Growth

• Customer Lifecycle & Experience Strategy

• Strategic Planning & Execution

• Revenue Operations Alignment

• Global Economic Growth & Diversification

PROFESSIONAL EXPERIENCE

GROUP 5 CONSULTING LLC Director 03/2017 – Present

Provide strategic consulting services to businesses seeking sustainable growth, operational optimization, and market expansion opportunities. Spearhead initiatives that align business operations with customer-centric growth strategies.

• Developed and executed strategic business development initiatives, expanding market presence in regulated and non-regulated sectors.

• Led comprehensive operational assessments, implementing revenue optimization strategies and cost-containment measures that increased client profitability.

• Designed and launched customer experience improvement frameworks, enhancing client satisfaction and retention.

• Collaborated with cross-functional leadership teams to develop scalable business strategies and market entry plans.

• Provided international business advisory, navigating regulatory environments and securing government relations for market access.

NEVADA DEPARTMENT OF TAXATION Management Analyst III 06/ 2018 – 02/2019 Directed strategic initiatives to improve operational efficiency, customer engagement, and compliance effectiveness within a regulatory framework.

• Conducted data-driven operational reviews to identify systemic challenges and propose actionable solutions to executive leadership.

• Developed customer-focused service strategies to address business concerns and improve issue resolution processes.

• Led process improvement projects that enhanced revenue assurance and audit operations through advanced risk assessments.

DELOITTE CONSULTING LLP / USAID Director 01/2010 – 01/2017

Executive leader responsible for driving international business development, customer engagement strategies, and economic growth initiatives across global markets.

• Developed and led strategic business development plans that attracted over $300M in foreign investments and expanded international trade initiatives.

• Directed customer lifecycle engagement programs with ministries and stakeholders, enhancing end-to-end service delivery and stakeholder satisfaction.

• Partnered with U.S. Embassy, World Bank, IMF, and global business communities to create customer-first policy reforms and business-friendly environments.

• Achieved operational sustainability and performance improvements by implementing data-driven reform strategies across multi-sector organizations.

• Cultivated executive relationships with government, business leaders, and international investors, enabling business expansion and market diversification.

UTAH STATE TAX COMMISSION Compliance Agent 04/2005 – 01/2010

Led complex financial and operational investigations, customer advocacy initiatives, and cross-departmental projects. Served as a problem resolution specialist for high profile cases.

• Executed strategic operational enhancements, improving compliance rates and customer resolution outcomes.

• Maintained top-tier performance metrics in operational efficiency, customer issue resolution, and process optimization.

• Served as a trusted advisor to executive leadership on high-impact business process and customer service reforms.

EVEREST COLLEGE Instructor of Criminal Justice Program 01/2009 - 01/2010

Taught courses in; Organized Crime, Money Laundering, Financial Crimes (domestic and international), Tax Fraud, Bankruptcy Fraud, Anti-Corruption, Anti-Terrorism, Human Trafficking, Organizational Audits, Criminology, Effective Investigation Skills and other related courses for Criminal Justice academic program.

BOARD SERVICE

U.S. DEPARTMENT OF TREASURY, IRS – TAXPAYER ADVOCACY PANEL Chair, Subcommittee: 2018 Utah Representative, 2025 Nevada Representative

• Delivered executive-level recommendations to IRS leadership, streamlining business procedures.

• Identified issues based on feedback from businesses and raised these concerns to IRS officials.

• Led stakeholder forums, gathering feedback and driving operational improvements.

EDUCATION

Bachelor of Science in Economics – University of Utah Minors: Business, International Studies

Associate of Arts in Criminal Justice (with Honors) – Salt Lake Community College

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